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Business Profile

Online Retailer

ProFresh Container

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for ProFresh Container's headquarters and its corporate-owned locations. To view all corporate locations, see

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ProFresh Container has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction took place 5/27/23. I placed one set of products in my cart, filled out the ordering info like shipping and billing. As I went to complete the business website forced me to at least four other pages of products. I did not choose any of these products for purchase. Then it took me to a confirmation page, without final review of my purchase and displayed that I had purchased all the products they forced me to see, again without me clicking to choose purchase of any of them. The confirmation page also provides a customer support phone number, when I called it said it was no longer in service and the confirmation number for the entire order disappeared. I also immediately received a notice from my bank of one other charge from another business, Im suspecting as I purchase my secure info may have been immediately made available and unsecured, so I had to cancel my card. I have only received one email confirmation for one of the products I did not purchase and that order number is 7D3A8F7218

      Customer Answer

      Date: 06/13/2023

       
      I have received correspondence from Doctor Kitchens customer service telling me they would refund my order within 5-7 business days, however it has been beyond that and I have not received a refund. Nor have they addressed the issue of their checkout process forcing customers to look at unsolicited products and automatically adding them to charge at checkout

    • Initial Complaint

      Date:05/09/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed the order for a set of kitchen canisters on April 30, 2023. Then on May 1, 2023 $34.95 was taken out of my account from ********************** for my order. I was supposed to receive my order in 3-5 days and I have not. I have reached out to the business by email and phone and neither are working. Both seem to be fake. I do have an order ID which is '**********'I no longer want this product, I just want my money back.

    • Initial Complaint

      Date:05/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a set if containers and scrub sponges and have not received my product. They advertised 2 day shipping

    • Initial Complaint

      Date:03/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stupidly I ordered something from an ad on a ******** page. I ordered and they took my money $101.00. I waited a bit and then I emailed asking for a tracking #. They got back to me and said that as soon as they had one they would let me know. Today I had another charge of $94.99 from the same company that I initially paid for the merchandise. I do not know what this other charge is for but at this point they have $200 of my money and I have no products. I was willing to continue to wait for the product but not now that they charged me again and I dont know what for!

    ProFresh Container is NOT a BBB Accredited Business.

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