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Business Profile

Custom Logo Apparel

Danny Duncan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a snow board in Dec and on Jan 3 Rd it said delivered. No snow board ever reached me. I filed claims with *** and they took responsibility for it and approved refund and sent killer mersh forms for a refund and then they were to issue me the refund. They haven't to this day reached back out to *** according to them. PayPal got involved and killer ***** responded after 5 days with a tracking number from **** stating it was delivered on Jan 11 th and left it at that. I called **** with this tracking number and it was a 4.5 oz package that got delivered to ********** in their mailbox so it wasn't my snowboard. So here we sit again waiting on another response from them. It's been 20 days and I realize some take longer but this didn't have to take but a week except for killer mersh is slow and their mistakes is affecting me. I don't have that kind of money esp when I had to go out a purchase a snowboard for my grandson when his never showed up. Danny Duncan has enough money to wait but I don't customer service is the worst I've ever seen and if u email a second time your email go to the back of the lines it says for a response, aint that something!

    Business Response

    Date: 02/13/2024

    Hi there! We attempted to process a refund however there is an open PayPal dispute. Please cancel dispute and provide proof so we can process the refund. Thank you. 

Danny Duncan is NOT a BBB Accredited Business.

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