Business ProfileforKlimaire Products, Inc.

HORRIBLE CUSTOMER SERVICE/WARRANTY SUPPORT!!! I purchased a Klimaire 24000BTU ductless heating and ac unit via ******* in June 2022. I chose the brand because it reportedly had great customer service, better than average warranty term and is one of the few DIY installs that will still honor the warranty. Unit was installed in July 2022 and was registered with them, as required for extended warranty. Worked great until Aug. 2023, when the inside unit started displaying an ** error and stopped functioning. I called and left a couple of messages, finally got in touch with ********************* *************) who provided a few troubleshooting steps, which did not fix the issue. Each time I had to call back it took several phone calls over a week or two to get **** to answer the phone. He finally agreed to send a replacement control board for the outside unit on 9/5/23. It took multiple emails and calls to finally get the part shipped out on 9/15/23. Replaced the part on 10/12/23 the ** error persisted. After several more messages, I called on 10/17/23 and got **** (who never returned my calls) again who suggested we check that the valves were open on the outside unit and turn power off, wait 10 minutes then power back up. Did that but didn't correct issue. Have since tried to get back in touch, have called 4 and 5 times a week leaving messages and have sent a few emails trying to get this resolved. Tried talking to customer service, who took my name down and promised to put it right on his desk. Said he is the only support technician. As of 11/7/23, no return calls, no response to my emails. I'm stuck with a unit that doesn't work and the customer service is nonexistence. DON'T BUY!