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Business Profile

Heating and Air Conditioning

Pro Tech Mechanical Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are charging me for 8 hours of labor. Their techs were there for 3 hours, and did not actually do the job they were asked to do. In fact, they admitted they couldn't resolve the issue, and recommended a company who could. When I called to ask why they were charging me for 8 hours the owner of the company immediately threatened me, and then said he'd put a lien on the property which I don't even own. I paid him as to not threaten my lease, but I feel completely extorted and taken advantage of. He demeanor alone suggests to me that if he were investigated you would find plenty of illegal activity, and extortion. This could have been easily resolved with a reasonable conversation, and a billing adjustment. Instead I felt threatened, taken advantage of, and extorted.

    Business Response

    Date: 07/24/2024

    The customer complaint submitted on July 9, 2024, was for
    services rendered on June 14, 2024.  
    Our services are marked clearly on our Service Invoice as
    being charged
    “Portal to Portal” meaning our Commercial Service Technicians are dispatched from
    one job to the next, in the field, not from a home operating base. 
    This is the same billing protocol as the service request
    from December 2023, for this customer and the service request with similar
    issues on the same equipment. (attached)
    The charge of “eight (8) hours of labor” was for inspecting
    the customer's equipment, making requested adjustments, and giving options as
    to how to reconfigure the equipment to work more satisfactorily in the limited
    space provided. The charge was for two (2) Service Technicians (4 hrs each),
    one of whom was a Senior Technician with greater experience in this area.   
    After the adjustments were made to the unit and it was
    tested to confirm proper operation, the recommendation of our Service
    Technicians was to not alter the equipment but to call in a company that
    specializes in the proper operation of the equipment onsite.  

Pro Tech Mechanical Services is NOT a BBB Accredited Business.

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