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Business Profile

Generators

Assurance Power Systems, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the morning of September 28th 2022 the day on which hurricane *** was to hit ******* and have effects in the Palm Beach County area I called Assurance Power Systems because I realized that my power generator did not come on the night before when power went out.They charged me $295.00 for an emergency service. Their Tech came out and determined I needed a new batter and controller. They assured me that they would have my generator up and running before the end of day and in addition to the $295 emergency fee I was charged a premium for the parts and additional labor. I paid for everything and they sent another tech. I am not sure what the tech did or what parts he replaced as I was at work. Needless to say the generator is still not working and they are telling me I have to buy other parts that they do not have in stock and have to be ordered and would take a couple of days. this defeats the whole purpose of me paying for emergency service as i wanted the generator fixed in case we have power failure during the hurricane. Had they not guaranteed me that my generator would be fixed that day I would not have paid for the emergency service and would have used another service as while the Tech was there I had a call from Reliable Power Supply.I asked them to leave the old parts that they replaced and they refused. Now they are telling me that they would have to look for them. How am I to trust that they really replaced those parts as I don't have the old one to refer to.

Assurance Power Systems, LLC is NOT a BBB Accredited Business.

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