Business ProfileforGemaire Distributors, LLC

On8/26/2022, Ibought a new Air Conditioning unit from ****** ************ registered under ***********************; EIN #**-2291672; the address is ******************************************************** for $5,400.00 (Invoice #******) with one year of free labor, attached copy.(Rheem, with serial #**********, model #RH1T4821STANJA), attached find the Certificate Warranty Confirmation. Unfortunately, on 2/6/2022 the ** unit stopped working. I texted **************** so he can pass by to inspect the unit. **************** examined the ** unit and the diagnostic was to replace the Coil. **************** explained that he need to contact Gemaire Distributors located at *****************************************************, and ****** *********** **** Registered under *******************, AYHAM; EIN #**-2588663; the address is *********************************************************, to order the Coil, because he does not have a license and it will cost an additional $250.00 to process the Warranty. The service was inadequatebecause(is performing jobs with no license and Deplus is selling to individuals with no licenses). I am disappointed because(****** ************ couldn't process the warranty claim because he's not a licensed contractor as he stated. ****** *********** told me that Deplus and H343535343537343**5H were unable to process the warranty and that I need to contact another contractor with a license to fix my issue. I explained to **************** that is not fair that I need to reach out to someone else, because I will have to pay for someone else to come out to my property to inspect the unit and perform the labor after they received the Coil. RESOLUTION: It's evident that the companies originally involved ****** ***********, Deplus, and H343535343537343**5H, are conducting illegal business with unlicensed individuals that do not have an HV** license to buy or install Air Conditioning Units. This is a Federal Crime and is not fair for consumers like me, a single mom with two *********, to be treated this way because all they care about is getting paid without thinking that in the future something like this situation can happen and only a licensed contractor can handle it. I urge you to please investigate these companies for illegally conducting and scamming customers like myself and refund me $800.00. Enclosed is proof of payments I made to **********************. I look forward to your reply and a resolution to my problem and will wait for your prompt response before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me via email at ************************* or by phone at*************).Sincerely,*******************************