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Business Profile

Mobile Refrigeration

Cold to Go Trailers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Refrigeration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/23/24 we (Schmoe Farm) paid Cold to Go trailers $39,000 for a 40 foot fridge/freezer container unit. Cold to Go was committed to provide us with a 40 ft container which was to be half refrigerated space (20ft in the front), and half freezer space (20ft in the back), separated by an insulated wall and access door. Our dispute is that the unit was not delivered properly fabricated. In the wall between the fridge and the freezer space, there was no insulation put in. As a result, the door freezes over leaving us unable to open the door. We have made dozens of calls, emails, and texts over the past 6 months for the installer to come fix the issue, but our communications are mostly ignored. When we do get a response, he says h*** find a date and get back to us, and never does. The installer acknowledged that this issue was his fault but had made no effort to fix the issue.

Cold to Go Trailers is NOT a BBB Accredited Business.

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