Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 27, 2024 I went to Citrus Diagnostic Center (***) for a test. I was told, upon arrival, that ******** did not cover this test. I paid $175.00, the cost of the test. I called my GP, who had ordered the test, and was given another "code" to have *** use so that this would be covered by ********. When I called *** I was told "We do not submit this paperwork to ******** because they only pay $10.00 and it is not worth our time."In mid February. 2025 I received my ******** statement which showed a payment to *** for $175.00. After many attempts I was able to speak to someone in the *** billing office. They acknowledged owing me $175.00 and said that they would mail me a check.After over 2 months of not receiving a check I tried calling the billing office. I left many messages and tried calling many times hoping to get a person to pick up and not a machine.After months of being put off and no check, on July ******, I went to the office of *** and asked to meet with someone in billing.The receptionist did get someone to come out. It was acknowledged that this $175.00 was owed to me and that they would mail it to me in a few weeks. I told them that was unacceptable and that I would wait for the check. I did receive my ******** this is not really about money it is about lying, no return or acknowledgement of calls and what I truly believe is fraud. I feel the public needs to be aware of what is going on. I rarely look at my ******** statement. If I had not I believe *** never would had returned my money and that they would have been paid twice for this test.

  Business Response

  Date: 07/28/2025

  Dear Mrs. ********* *******,

  
  Thank you for bringing your concern to our attention

  We sincerely apologize for the delay in processing your refund. We understand how frustrating this may have been and appreciate your patience.

  We have spoken directly with the patient, and I can confirm that the refund has been issued. Please allow a few business days for the transaction to reflect in your account, depending on your financial institution.

  Regarding the ** calcium score, we would like to clarify that this type of screening is typically not covered by ******** or most other insurance providers. This is because it is generally considered a preventive service and not deemed medically necessary under current insurance guidelines.

  If you have any further questions or need additional assistance, please dont hesitate to reach out.

  We are here to help.

  Warm regards,

  
  **** ********
  Office Manager
  ************
  Citrus Diagnostic Center 

  Business Response

  Date: 07/28/2025

  To Whom It May Concern,

  We have spoken directly with the patient regarding this matter and have issued a full refund.

  We appreciate your attention to this case and are committed to ensuring a positive experience for all patients.

  
  Sincerely,

  
  **** ********
  Office Manager
  Citrus Diagnostic Center
  ************

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My PCP issued an order for some imaging which I had done at Citrus Diagnostic Center on 01/06/2025. On 05/24/2025 I received a bill for $56.83. The bill indicated that *** had received payment from my primary insurance and secondary insurance but contained no information about my third insurance coverage which is Tricare for Life. When I questioned a billing representative of *** I was told that my copay had not been met for 2025 so *** was billing me for the copay amount. I called Tricare for Life and explained what *** had done and was told that *** had not filed a claim with them and said I did not have a copay responsibility either. *** should be required to file a claim with Tricare for Life for $56.83.