Complaints

This profile includes complaints for MasTec North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MasTec North America, Inc. has 6 locations, listed below.

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  MasTec North America, Inc.

  800 S Douglas Rd Fl 12 Coral Gables, FL 33134-3125

• 

  MasTec North America, Inc.

  806 S Douglas Rd Fl 10 Coral Gables, FL 33134-3157

• 

  MasTec North America, Inc.

  880 S Douglas Rd Coral Gables, FL 33134

• 

  MasTec North America, Inc.

  4250 N Powerline Rd Pompano Beach, FL 33073-3070

• 

  MasTec Advanced Technologies

  5031 W W T Harris Blvd Ste H Charlotte, NC 28269

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ****** and I am the homeowner of *********************************************. In the summer of 2024, *********************** brought fiber optic to my neighborhood. MasTec was responsible for the oversight of a subcontractor for the directional bore to place the lines.Unfortunately during this process, my sewer line was bored through causing extensive damage. I purchased the home in September of ******************************************************************************************** November 2024. Due to this repair, I also have extensive damage to my landscaping and irrigation. I was initially in contact with ********, but they sent a MasTec employee to my property, who took full responsibility of the damages. He stated the damages were done by a subcontractor and it had occurred on multiple other properties. Said employee is **** *****, a local construction supervisor for MasTec. He took my information and supposedly submitted it to MasTecs claims department. I have called him multiple times attempting to receive updates, only to be told there is no update and the claims department moves slowly. I have requested the contact for a supervisor or for the claims department directly, and have never received a response.I also submitted two separate requests for information on the company website and their toll free number voicemail, and have not received a response. Attached below is the invoice from the repair company and photos of the repair itself, as well as estimates for repairs to my landscaping and irrigation system.This invoice is still outstanding and needs to be paid as soon as possible. MasTec is directly responsible for this and I have not received any update from the claims department despite it being four months since submission of the claim.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company came out and dug up our entire street leaving multiple giant holes driving through yards and not fixing anything.This company has cut our Internet lines twice and just left for the day not fixing anything. They have cut our power to our entire street and cross street 40 houses which was not fixed for over 12 hours.This company has caused so many issues on our entire street making it look like complete s*** Every worker is incredibly rude. Ive tried to contact the company multiple times to get my problems resolved, and was never helped. I would not recommend this company to anyone.

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mastec was a subcontractor for Brightspeed underground installation for our neighborhood. We didnt request or want any services. While installing underground lines in our neighborhood, they had equipment get stuck under our driveway. They had to rip up a section of my driveway (all caught on camera) to get their equipment unstuck and removed. The concrete driveway still has a hole in it filled in with asphalt. We never heard back, have filed complaints with no accountability or fixing it. We have sent quotes, contacted people, and havent heard back. No one is taking accountability for this issue.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB, please help. Several months ago, unauthorized and unpermitted digging of MasTec and their telecom contractor damaged our $10K project, we submitted several proposals upto $26K, want at least half paid up front for the increased cost of materials and labor to replace/repair as originally intended before signing their too broad of a release, as we don't know what companies or insurance claims we may need in the future, when we have a claim # for their damages to our property, can't know unforeseen and invisbile damages until work is started and completed with 60 days after to verify all is corrected, then will release only the 1 company who damaged not the other 3 companies, firms, insurance and no one, company, firms in the future can come near to trespass, vandalize, observe, or harm our properties, any heirs, or visitors without our signed consent and a designated box installed for utility lines installs and written project plan w/5x5x5x measurements

  Customer Answer

  Date: 11/19/2024

  *********************** concern #****** 

  Police #****-02260149 and L24226PO14 opened 8/13/24

  Damages of 8/12/14 offered AT&T Repair Tickets issued #A02R3ZX and ***** on 8/14/24

  MasTec,Inc., MasTec North America, AT&T, ESIS, Ace American, and *************** Companies all want to be released FOREVER before repairs begin??? correspondences and 1 image are attached, I have more horrid images.

  ESIS issued claim # on 10/2/24, sent lowball offer 10/22, yet 6 of 7 other quotes are higher. ESIS denied 1) my counter offer on 10/22, 2) my request to pay for repairs before I release liabilities, 3) to update wording to protect my interest of proper completion, 4) please allow 60 days to verify damages fixed. 5) all involved agree to stop trespassing and stay off my property without my written consent. 6) please don't underestimate the correction costs of my damages.

  Thanks for amicably moving to proper resolution, as my time involved to resolve can't be recovered. Sorry, I attempted to negotiate to protect my property and civil rights with adjusters and business owner to no avail, see the attached. Today 11/20/24 and we've lived with ugly damages since 8/12/24......thanks in advance for your consideration

  Customer Answer

  Date: 11/19/2024

  *********************** concern #****** 

  Police #****-02260149 and L24226PO14 opened 8/13/24

  Damages of 8/12/14 offered AT&T Repair Tickets issued #A02R3ZX and ***** on 8/14/24

  MasTec,Inc., MasTec North America, AT&T, ESIS, Ace American, and *************** Companies all want to be released FOREVER before repairs begin??? correspondences and 1 image are attached, I have more horrid images.

  ESIS issued claim # on 10/2/24, sent lowball offer 10/22, yet 6 of 7 other quotes are higher. ESIS denied 1) my counter offer on 10/22, 2) my request to pay for repairs before I release liabilities, 3) to update wording to protect my interest of proper completion, 4) please allow 60 days to verify damages fixed. 5) all involved agree to stop trespassing and stay off my property without my written consent. 6) please don't underestimate the correction costs of my damages.

  Thanks for amicably moving to proper resolution, as my time involved to resolve can't be recovered. Sorry, I attempted to negotiate to protect my property and civil rights with adjusters and business owner to no avail, see the attached. Today 11/20/24 and we've lived with ugly damages since 8/12/24......thanks in advance for your consideration

  Customer Answer

  Date: 11/21/2024

  Attached are 12 pages, 8 quotes attached, average cost to repair in my zip code is over 3 times their offer to release major ****** company, firms, corporations, ETC., those I may need services with in the unknown future. They went outside of easement boundaries, did not notify me, did not have a permit, and want me to sign their TOO BROAD  release before repairs are completed??? when THEY trespassed, vandalized, and DAMAGED MY PROPERTY. Please pay average priority mail same day, so I can hire contractor and have work accessed before requesting a release. I want my yard and myself completely made whole fixed before the holidays. All involved must sign agree to STAY OFF MY PROPERT(IES) without written plans that I consent to.

  Thanks,

  Marks Residence 11/21/24

  IMPORTANT / CONFIDENTIAL/ PRIVATE NOTICE - This message contains information subject to unauthorized homeowner install and repair services, rock garden, landscaping products, sprinkler line, french drains, rainwater flow, landscape lighting, turf, loss of use, easement boarding, beauty, and mental anguish damages caused since 8/12/24 when unpermitted digging of telecom contractors, subcontractors, city planning, and/or insurer(s), which have confidential disclosure of applicable privacy and elderly homeowner renovations and consumer protection repair acts laws.  
  Please do NOT copy, forward, or share contact content with unauthorized persons, places, firms, companies, or entities nor hack, scam, spam, market, sell, or harass with more than one sales invitation. Do not come near properties, residents, visitors, without written approval, as electronic communications are protected legally.   
  If you received this message in error, please kindly notify the sender immediately. If you are not the intended advocate, recipient, employee, or agent responsible for handling this message, any dissemination, distribution, copying, or forwarding is strictly prohibited legally. Unauthorized interception of this message violates the ************************* Privacy Act, 18 U.S.C. 2510 et seq.  
  THIS LEGAL NOTICE is binding by law to protect the privately shared details of sender and recipient, overriding any associated uninstalls of software, hardware, platform, data, information warehouse(s), and correspondence, therefore a possible notice breach may be filed in court of law. Thanks in advance for acknowledging and abiding.
  
  

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Mastec Inc. due to significant, unresolved property damage incurred during a project to convert overhead power lines to underground in the **************** neighborhood in *****. This work was carried out on my property beginning of December 2023 and continued into 2024. The damage has left my home vulnerable to water intrusion, leading to ongoing flooding and considerable additional damage.The issues started when Mastecs team damaged my exterior wall where the original power line was and created a hole for the underground pipe. They failed to repair the large hole they dug which is tunneling under the house. This hole allows rainwater to flood my home during heavy storms, causing escalating damage and incurring repair costs. I have been left with severe property damage to the bathroom which is on the other side of that wall mentioned and have received no meaningful resolution. From the flooding, my bathroom is out of service as the walls were flooded, floors ruined. With the length of time passed and water soaked walls I am terrified of mold growth and the health problems that follow. In February 2024, I contacted Mastecs representative, ******** Quinoelsalvador, who acknowledged the damages and assured me that the project was not yet complete, and repairs would be handled. However, after numerous follow-ups and escalations to another representative, ****** *******, and then to Mastecs insurance team, I still have no resolution. Mastec requested repair quotes which was sent with pictures and videos of the destruction but has since ceased communication, and Ms. ****** ***** from **** a ************* their insurance adjuster now does not respond to my calls.This lack of accountability has left my property vulnerable, and the damages continue to worsen with each rainfall. I have been very patient and did everything they asked me to do. I will like compensation for my damages.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Workers are stuck in different states with disaster relief and they are not being paid. They are stuck with no food. They have been sleeping in their vehicles. Currently they are on their way to strike in *****, **************.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently Mastec has been contracted by ATT to run fiber lines throughout my neighborhood. They have been working on the same stretch for months. So far, I have had to deal with them leaving their things on my personal property (outside of the easement), blocking my driveway, leaving trash in my yard, destroying the yard and not fixing it. They have done this twice since they had to rerun the cable a second time due to using the wrong cable the first time. Both times they have left their machines parked in my yard which left hydraulic fluid or oil spills in my yard and sidewalk. They also have torn up the newly paved street and left giant swaths of road insufficiently repaired with dips and potholes. They left dirt and fluid on my driveway that has been ground into the cement from driving their machines on all day. Including images from the first time they operated on my property. When they came back they destroyed a different part of the yard.

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 3rd @ approx. 9:30 pm Mastec truck registered as Florida plate #av45ni Sideswiped my parked car ( in a parking lot.) just off of ************* in ************, ** Motor carrier ID# - ****** USDOT# ******* Video footage and other things available for proof. I am seeking compensation regarding this matter.

  Business Response

  Date: 11/06/2024

  After reviewing the provided documentation provided in regards to this incident and conducting a through investigation of the claim, we are working towards a resolution with the claimant to include compensation.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An employee of Mastec Knocked on our door and said they were here to cut our huge pine tree in the front of our house. We had $700 worth of decorative lighting in the tree and they said that there was no time for us to remove it. The proceeded in cutting large limbs off the tree with most of them being stuck and not hitting the ground, but teetering dangerously . We asked them who they were. They said they were ******** We asked why the MasTec said MasTec And the gentlemen suddenly couldnt speak English. We called ******* because of the dangerous limbs and large amount of tree Branches now left on our lawn. I must add My Husband climbed on a large ladder and dangerously knocked off all the teetering large limbs. I called ******* and they knew nothing about MasTec cutting trees in our area or at my address And said they would not be coming to pick up those limbs. I tried to reach MasTec Here in *************. There were numerous phone numbers I found online One had a ******* message that the number was not accurate The other number just rang and rang until it finally disconnected And the third number immediately went to Music and nobody ever picked up the line. MasTec Has left us in the position where we have the inability to contact him. Theyve destroyed $700 worth of light and decorative lighting In our tree. And there are limbs on our lawn that need to be removed by them.

  Customer Answer

  Date: 09/15/2024

  Today is Sunday, September 15, 2024. As of yet, no one from MasTec Ever responded to our complaint. So we are still out the $700 Of decorative lighting that was destroyed by their employee. Additionally, no one ever came to take away all of the massive amounts of pine limbs that were all over our lawn When you play randomly cut limbs off of our enormous pine tree. The limbs were killing our lawn so eventually, my husband got a chainsaw and cut everything up and had it hauled away.  I certainly will never knowingly do business with MasTec And if I hear of anybody doing business with mass tech, I will certainly let them know what type of company this is and what they did to us. 

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a satellite installed 2017 direct says it was contracted out thru MasTec and now I have a damaged roof do to the fact that it was not installed properly direct has been out and removed said satellite and from what there installer has said it was not put up correctly I have also had a roofer out and he also stated that it was not not put in properly. We filed a claim with MasTec to have the roof repaired and they denied the claim stating that it was installed properly and they have pictures when I ask for said pictures I was told that they are the properties of MasTec and I need help resolving this issue. Thank you ************************************************************************************************* ************

  Business Response

  Date: 08/22/2024

  Regarding this complaint, this was approved by me (Area Manager *****************************) on 8/16/2024.  We will pay for the damage to the home.  We are sorry for any inconvenience this caused the customer, or anyone involved.