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Business Profile

Colleges and Universities

University of Miami

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Colleges and Universities.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have identified certain transactions on my consumer report to be a result of identity theft. I confirm that I did not provide written permission or instructions for the identified transactions to be reported on my consumer report. Therefore, I am requesting that the reporting of this information be removed, blocked, and deleted within 4 business days from the receipt of this letter. Account Name: ********************** ED ** Account Number: **********Sincerely,*************************************

    Business Response

    Date: 02/09/2024

    We have reached out to the Complainant requesting additional information in order to fully investigate the matter and address Complainant's concerns.

    Thank you.

  • Initial Complaint

    Date:11/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am deeply concerned about the unauthorized sharing of my nonpublic information with the credit bureaus, leading to inaccuracies on my credit report. This breach has caused immense financial and emotional distress. As per 15 USC **** Section 602, I have the right to privacy, and under 15 USC **** Section 604 A Section 2, a consumer reporting agency cannot furnish an account without my written instructions. Additionally, 15 USC **** B prohibits treating any payment on a credit card account as late under an open-end consumer credit plan. My account number is **********. I urgently request resolution and correction of this issue.

    Business Response

    Date: 11/30/2023

    In order to investigate your complaint, please provide additional detailed information on the charges and credit plan referenced in the complaint, such as time period, creditor, charges, invoice, etc. Kindly reach out to ************************************ to provide further details.

    Thank you

     

  • Initial Complaint

    Date:11/17/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am having a difficult time getting in touch with the billing department for the University of Miami ****************************** The number they have listed on my itemized bill is ************. When my insurance tries to call that number, no one is aware of a billing department that exists. I called in and they said they have no record of me in their system. I am unable to obtain a corrected list of diagnostic codes for my insurance. This has been ongoing since September.

    Customer Answer

    Date: 11/17/2023

    Please close my complaint. Thank you. 

    Business Response

    Date: 11/17/2023

    The ***************************** (PSC) responds to all billing complaints by reaching out directly to its clients. *******'s phone number is ************. As a general matter, ******* does not accept insurance as disclosed at time of registration.

  • Initial Complaint

    Date:12/02/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a class this semester and am military. Not only did the school take months to file my paperwork for repayment after they forced me to pay out of pcket, they also made me pay the $750 that they get paid directly. Its been months and no one can tell me when Ill get my $750 that I am owed. *** tried making out reach and yet again am in a situation in which no one will respond.

    Business Response

    Date: 01/02/2023

    We have received and routed the refund request to the appropriate personnel to resolve. Once the ***** has completed its review, a written explanation will be provided. Thank you.

University of Miami is NOT a BBB Accredited Business.

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