Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mobile Phone Service

Boost Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered the store on February 25, 2024 to purchase a new phone because I had lost my old phone. The owner of the store sold me a new I-phone 12 for $500 on the premise that I would be able to switch my plan to a $25 per month plan with unlimited talk, text, and 30gb of data. He told me to return to the store three weeks later to complete the plan switch over.When I returned to the store on March 20, 2024 - he took my phone, my account PIN, my phone unlock code, and brought my phone into his back room for 25 minutes so he could "switch it over."After 25 minutes, his associate came out to tell me that they could not switch my plan. When I asked why not, she said she did not know. She then proceeded to tell me that they had cancelled my auto-debit and my new payment would be $35 per month - an INCREASE in my monthly cost, rather than the promised decrease.When I returned home, I called customer service with ********************, who informed me I was not eligible for a plan switch.In summation, the store owner intentionally lied to me to sell me a phone I would not have otherwise bought under completely and knowingly false pretenses.

    Business Response

    Date: 04/16/2024

    We did not lie to the customer about switching the plan, we tried to switch it but it was an issue with our IT department and our customer mentioned that he spoke to ****************** and they informed that his account is not eligible to get that plan which right because customer service cannot change his plan, its the store responsibility to change it for him.
    I am willing to resolve his issue and switch it his plan to 25 as we promised and credit him back for any extra charges. 

    Customer Answer

    Date: 04/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am happy to withdraw the complaint as the owner has reached out and offered to make the situation right.

    Sincerely,

    *************************

Boost Mobile is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.