Business ProfileforUPS Store #4434

On the morning of November 20, 2023 I brought in a set of Franciscan apple pattern dishes that included 12 dinner plates; 12 cups; 12 saucers; 12 dessert plates; gravy boat; sugar bowl w/lid; *******; pedestal dish; butter dish w/lid; celery dish; as well as wine glasses and tumblers that match the dishes. All the dishes were made in ********** in the 1940s and they were all in perfect condition with no chips or cracks. I paid to have them packed at the store using all the stores boxes and packaging materials. I paid for the shipping guarantee to have all the above shipped from ******* to my home in *****, **. On the afternoon of Nov. 20, I was contacted by ***** from the store who informed me that bigger boxes were needed to accommodate all the dishes and I agreed to the additional $30 charge to the $193.88 originally paid that morning. The box with the glasses were delivered November 25th. The other 2 boxes containing all the dishes did not arrive, and could not be tracked. After several phone calls to customer service it was determined that an electronic manifest/billing statement was never filled out and the boxes with the dishes ended up being confiscated by the **************** and were at a facility in *********, **. I was informed by customer service that the *** ********************** needed to file a claim so I could be reimbursed the $100 per box as part of their guarantee delivery. According to *****, the claim was filed on January 9th (after repeated contact with this store trying to get the claim filed in December) and I have not heard anything since. I am concerned that the claim may not have gone through as there was little support or concern from the manager of this store and all responsibility was placed solely on the employee who admitted to me that he did not know how to go about filing the claim and had problems getting it to go through in December. I want to be rewarded the $200 in accordance with the *** Store guarantee.