Business ProfileforOpal Sands Resort

Me, my husband and 19month old baby got sick (food poisoning) from the food we ate the first day we arrived June 23, 2023. It was at the SANDBAR. We ordered burger with mushroom, calamari, cheese melt, shrimps (almost raw) from the appetizer menu. My husband had a beer from tap. ALL of us vomited a few hours after we checked in. My husband 4x same night (I had to clean the entire bathroom), my baby (same night), and me the following day. We all had diarrhea, nausea, chills and low grade fever the first day. We spend ~$2000 at this hotel stay alone for 3nights/4days. We were celebrating our 5th year anniversary (advanced celebration) and it was ruined. We stayed in our room most of our stay. We informed them about the issue and they claimed a few more guests got sick as well. THIS IS UNACCEPTABLE. THE hotel didn't care when we asked for a later check out becoz we were all sick and our baby just needed another hour to complete his nap. What a horrible experience. Took us 30mins to get to ********* due to heavy traffic just to get Imodium and Tylenol and tons of water / electrolytes. We managed to drive even if we were sick because we had to. We didnt eat much the entire trip. The stress level especially seeing my son throwing up with fever and crying due to pain is UNFORGIVABLE. My husband was on the the bathroom floor 4x puking all over the toilet and couldn't even get up because he was so weak and nauseas. He was feverish on and off. When he pee, he felt pain. He was worried of any complication this has caused his health. I had migranes from vomitting, chills and fever, diarrhea like my husband! THIS IS UNFORGIVABLE!The worse thing was they didnt care. They are just business as usual. I would like them to pay for this. It was ruined personal trip. And our HEALTH was compromised. The only thing they offered was to take the bill of the meal off? ARE YOU KIDDING ME! THEY EVEN CHARGED MY CARD 2x for SAFETY DEPOSIT! $40 / day for parking!!! NO breakfast included!!!