Business ProfileforWindow World

DO NOT BUY ANYTHING FROM THIS COMPANY UNLESS YOU'RE A MASOCHIST!! It took 6 months & 26 days (after being told by our salesman that it would be 12-14 weeks) and me cursing out Mark owner/operations manager before Window World completed our door/windows. They require 50% down then hold your money hostage. They don't answer the phone or return calls, you get no information on when your order will be delivered until Window World decides to inform you. Quite possibly the worst company I've ever dealt with. Our windows cost over $14,000...I've lost over $2000 in time and client services because of Window Worlds non-existent Customer Service. I explained to the salesman when I signed the contract that my husband and I own property in several different states, and we travel for work so it's difficult for us to drop everything to be available for the installation unless given advance notice and or we have to pay someone to be available. I called Window World 10 times trying to get information, only speaking to someone 1 time. I was told then after waiting 16 weeks that it would actually be 20 weeks before delivery. I asked why the customer isn't contacted and notified of delays and was told by Mark (the owner) that "we sale over 3000 windows a year, the office girls don't have time to call people, to let them know about delays." I told him that not notifying the customer is bad customer service especially when his company had $7100 of our money, his reply was "you'll be fine it's not the end of the world." This was our second experience with Window World...our first experience was in WV; from start to finish was approximately 6 weeks...we expected similar here or at the least a phone call telling us why the product was delayed. A company is only as good as the people who run it. This company is run by a man who thinks he's superior to his customers, is rude, disrespectful and arrogant and has no clue about customer service. Crappie operator with a crappier attitude. I