Business ProfileforBrandon Puppy Palace, LLC

I just picked up my black lab from 10 days here. I will NEVER take my dog here again and I would advise others to search elsewhere for care. The Suites show a dog bed in them. We paid a lot of money for a "Suite" plus the extra day care play time. After viewing the camera, we noticed a cot, not the bed shown on the website. (Even if he knew what the cot was for, he wouldn't have fit on it.) We called and they gave ** some excuse about beds being too hot. We overnighted a bed from vacation so he wouldn't have another night on a concrete floor. The last night, his new bed disappeared from his room, and he was in there for another 24 hours with NO BED, sleeping on the concrete floor. They didn't inform ** that they are stuck in the room all day on Sundays because no one is there. No playtime, stuck on the floor. You also cannot pick up on Sundays which we were not informed of. From what we saw on the camera, they don't go out again at night. Early evening is their last potty break. You get the camera access with the suite package but it only shows the room when your dog isn't having fun. You can't watch him *************. When we picked him up, his eye was oozing and red. He has had an untreated eye infection for who knows how long. He didn't have it when we left him. We paid $800 for subpar care. I thought I'd get at least standard care but he was neglected here.