Business ProfileforSure Stop Automotive, Inc.

When my check engine light appeared, I needed to get it checked out. I was referred to Sure Automotives by a friend who has used them before. I was told that it was the catalytic converters & and that all four O2 oxygen sensors needed to be replaced. I was given a quote & agreed to it. Also, I mentioned I was using the vehicle to travel to ********* for the holidays in a few days. The car was fixed, & a month later, the check engine light came on, & the code read the O2 sensors. I took it back, & they rescanned the code & said that it could be a faulty sensor. Later that day, I received a call with about ten scenarios of what it could be. At that point, I didn't trust them. I looked under the car, took pics of the "brand new" converters, and realized the converters were not new, & one looked like it had never been replaced. I returned the car & asked if the parts were ****************** confirmed (several times) that they were. I then showed the manager the pictures I had taken, & she began making excuses as to why the two converters looked different, which didn't make sense at all. The pics I took clearly show that the parts are not new. I paid $4,242.17 for parts and labor. Now, I'm wondering if they replaced anything. With the light coming back on a few weeks later, they could have clearly reset the check engine light & charged me that price for the repairs. I am very upset. I no longer want nor trust this company to do anything else to my vehicle. This could have left my *********** stranded on the side of the road or, even worse, a crash!