Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Manatee Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sunday, November 27th 3:00pm, I was towed from a handicap space (I had our handicap sticker displayed) in front of closed post office on ***************, **. We noticed our vehicle was missing. Talked to local business, they told ** who to call. When I called they were extremely rude, and requested only a cash payment of $215.00 to get out of storage. Had to retrieve cash from local atm. Had to rent a uber to retrieve our vehicle. When we arrived they were extremely rude. I took pictures of vehicle on their grounds before I entered it and retrieved registration and insurance. Noticed that there was damage to the front under neath and there is an oil leak now. I called the *********************************, they told me to make a claim here, and start a Small Claims Court Case also. They have had many complaints against this company. I asked the if they were insured and bonded and they refused to answer.

    Business Response

    Date: 12/20/2022

    This verbal response was taken by BBB.

    The *********** has 3 spots reserved for PO Box holders to park. Whether the *********** is open or closed there is No Parking. The signage is clear.

    We are in complete compliance with Florida Statutes and Code Enforcement. 

    We use a flatbed to tow cars. There is no way damage was done by us and there is a damage waiver on the receipt that the consumer signs when picking up there car.

     

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last week, I was in a parking lot in *********. Before parking the car, I asked the bartender, located outside of the building, if the parking was allowed here and she said yes as long as my car is not on the sidewalk, so that I don't get a ticket. I parked the car legally. My car was not on the sidewalk. My friend who was with me is a 70 year old lady and needed a drink to take her medicine but the bartender ignored us for over 10 minutes even tho there was not too many customers. We left to get water in a different place and returned in about 15 minutes. To my surprise, a huge tow truck from "Manatee towing" blocked my car, parked legally and threatened to tow the car. The driver was standing there, in the dark parking lot, asking for cash. Across the parking the same person who told me to park there, screamed loudly at me that she told me " not to park here"... She was now screaming the exact opposite of what she had said 20 minutes prior. I paid the 60$ cash in order to get the truck unblock my car and I asked for a receipt. The tow truck gave me an empty receipt and asked me to fill out MY address, as if I am the owner of the property asking that MY car be towed... I still have the paper with me. I was under so much stress that I did not realize the scam at that moment, too anxious about my car and my friend feeling weak. I am now reviewing this company on ****** and there are 7 similar descriptions of the scam for cash over the last 6 MONTHS. Two men came to talk to us in the car when we were leaving. One of the man game me his phone number and said he knows the owner of the restaurant/ bar and will let him know. The other man was also very upset at what happened to us. Both men witnessed all this and wanted to help us. Here are the other documented victims of the scam in the review link I am enclosing. Please make sure no other people become victims these companies. Thank you! https://www.yelp.com/biz/manatee-towing-*********

    Business Response

    Date: 11/02/2022

    all properties have tow away signs posted as per ******* law the reason this **** was asked to pay ***** was because the driver had already hooked up to the vehicle and the law states we can charge half of ****** as a drop fee nothing was done to violate the law on our behalf

    Customer Answer

    Date: 11/02/2022

     
    Complaint: 18338238

    I am rejecting this response because:  the driver did not hook up the vehicle.  3 Witnesses can confirm this information.  There was a 70 year old woman in the passenger seat.  By law, he could not hook up the vehicle anyway.  

    Sincerely,

    *************************

Manatee Towing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.