Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted a storage unit on May 7th with Midgard Self Storage **************. At the Midgard office you talk with a person through a computer screen to set everything up. I informed the person on the screen that I would move in on May 9th and move out on June 10th. The person on the kiosk told me that the rent starts on the first of the month so I would have to pay for the remainder of May and all of June. They were also running a first month free promotion . I understood and said ok. I paid $328.27 on May 7th. On June 1st I paid $75.50 (I assume this was a prorated amount for the free month. I moved out of the storage unit on June 10, as stated to the kiosk person when I signed up on May 7. I went into the office and spoke with another person at the computer kiosk to close out the account The person requested and I provided a picture of the empty unit.Here is the issue. On June 10th, the person on the kiosk stated I needed to provide 30 days notice to vacate the storage unit. I told them when I paid on May 7, I informed the person on kiosk that i would be out on June 10 and that was 30 days notice. They claimed there was no notice and now I need to pay through the end of July. I asked to speak to manager and they said to call the number on the front door. I called that number at least 3 times and asked whoever I spoke to, to have a manager call me back. I never received a call back. I did receive and email on 6/19/24 stating that Midgard requires a 30 day notice to vacate. I email back said I did provide the 30 day notice the day I signed up. I received an invoice from Midgard on June 26 for $362.87 for the month of July. The monthly rental is $279, but Midgard added on $75 for insurance of an empty unit. I emailed that would be filing a complaint with BBB. Please help me resolve this issue. I clearly provided 30 days notice when I paid on May 7th.

  Business Response

  Date: 07/10/2024

  Upon review of our records, it appears a satisfactory resolution was applied to this account. 

  Customer Answer

  Date: 07/13/2024

   
  Complaint: 21906806
  
  I am rejecting this response because: there was an invoice sent to me which has not been cancelled or closed. Please see the attachment. To close this matter, Midgard should send an email to me or a response to Better Business Bureau, stating to the effect of " invoice ***** is cancelled, no further balance is due from Tenant ******, and ******'s account is closed." 

  Thank you to Better Business Bureau and Midgard for the timely actions in this matter and efforts thus far to resolve Complaint ID ********. 
  
  Sincerely,
  
  ********************

  Business Response

  Date: 07/19/2024

  The attachment submitted is dated prior to our previous reply that we had applied a satisfactory resolution to this account. Upon review of the account, we consider this issue resolved.