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Business Profile

Podiatrist

Cortez Foot and Ankle Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We arrived at 2pm for an ingrown toenail, they did xrays and then said they could not do it , too late, then said they could and numbed my daughters toes, then told us we had to move " upstairs" to the "surgical center", that is where the issues start. The girl came in with a "required deposit to be paid or they will not start" this is after numbing her toes and moving us, never discussing a large fee to use this new room. We were told to pay ****** up front or she will not be treated, so we paid with a credit card, the fees were not explained, just 115 to the ** and 400 for the procedure. After it was done, we left and see the bills start. 11 for a kit of bandages, paid. 115 for the ** * paid up front. The 400 paid, no one can "see it" and explain where the deposit is or why it is being held. Then they bill 598 a toe for 2 procedures in the "surgical center" total of 1200, insurance discounted it 700, but still leaves us a bill for 600 for an ingrown toenail..... IF they were up front about the costs, we would have gone to the other location that does this all in the first room with no additional fees, ****** total. this is an unethical process of billing and not explaining the charges, if we had any indication that the 520 was not a "deposit to be returned" and was going to be held and 1200 addl billed, we would have walked out, numb toes and all. Avoid this place and use extreme caution, I would like the bill revised to a lower cost for the "surgical center portion, they collect 600 and the doctor gets 115 ??? the doctor was very good, I should have know when I asked him about billing, he quickly said " I do not handle billing" and changed the subject. If your going to charge fees, make them known in an ethical manner BEFORE you start any part of the procedure, not after numbing toes in a lower room and have costs into the job.

  • Initial Complaint

    Date:11/13/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had my ankle checked. Paid for a boot and the appointment. Now they say I did not pay for the appointment but you can't get out the door without stopping and paying. They do not give receipts. I am not.paying the bill again.

    Customer Answer

    Date: 04/11/2024

    I had an ankle problem. I paid cash for my bill of ***** this included a a shot.for my ankle. At the end I bought a ankle brace with my credit card. They would not allow me to leave until I paid both bills. I wanted to pay cash for the whole thing but didn't have enough cash with me. They did not give me a receipt for either transaction. They keep sending letters but I will not be paying the bill again. Constant harassment.

Cortez Foot and Ankle Specialists is NOT a BBB Accredited Business.

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