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Business Profile

Medical Imaging

Manatee Diagnostic Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Manatee Diagnostic Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Manatee Diagnostic Center has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/19/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a ct scan done at Manatee Diagnostic Center on 2/17/2025. On August 12, 2025 I received a bill for $1695.00. My insurance company processed the billing of the scan and denied it due to no authorization obtained by Manatee Diagnostic. The explanation of benefits from **** states I owe nothing for the test. On 8/12/25 I called the customer service number on the bill and left a message. I never received a return call. On 8/19/25 @12:55 I called again and left another message. I also sent an email to the email address on the bill. At 2 pm I was called back by *****. She stated they billed with the wrong diagnostic code and they would resubmit the claim. I received another bill for the same amount dated 9/1/25. **** never received a new claim per the website.Manatee Diagnostic is in network with my BCBS plan and therefore must follow how this claim is processed. If they failed to get a preauthorization then the balance is contractually adjusted off, not billed to the patient.I am requesting that Manatee Diagnostic adjust off this balance and stop coming after me for the balance.I will gladly pay the $14 that my insurance stated was my responsibility on the *** I have attached.

      Business Response

      Date: 09/25/2025

      Thank you for bringing this to our attention.  The patient balance $1695 will be adjusted as appeal period has exceeded.  The patient will owe $14 for services rendered.  Customer notified.  

      Kind regards, *** *******- Director of Clinical Operations

       

      Customer Answer

      Date: 09/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ****

    Manatee Diagnostic Center is NOT a BBB Accredited Business.

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