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Business Profile

Home Electronics

Rbox Stream TV

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased rbox streaming service for myself and my girlfriend. It stops working and when you call the support line they tell you it's not them its your internet service. Well I'm a network engineer and if I can use my browser to watch the football games there is no problem with the internet. Now it's Thanksgiving day and no parade or football games I'm sure my guests will not be happy. This is not the first time that this has happened. I would like to return my 2 boxes for a refund I have found another more dependable service.

    Business Response

    Date: 11/29/2022

    He called thanksgiving morning and the issue was resolved with a call back within 10 minutes we responded right back and got him situated. The issue was that he was not connected to his internet and that is why it was not working. (This device does need to be connected to the internet to function) and even though we were closed I was glad to still help him and get him back online.  He was thankful for the help and is now a happy camper. 

    Customer Answer

    Date: 11/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Rbox Stream TV is NOT a BBB Accredited Business.

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