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Business Profile

Vending Machine Supplies

Kiosoft Technologies, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machine Supplies.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Registered my clean pay app no problem ************ wouldn't read the app.Used my debit card. No problem with washers. Then the dryer in Building number one of Shorecrest towers dryer number three took 5.50 of money from me. Machine wouldn't start & card reader was hanging by a loose wire.All told since January *** now owed about 25 dollars, as I have a non refunded credit of about 3 dollars from January.

    Customer Answer

    Date: 04/29/2025

    The company Kiosoft has multiple phone numbers and promises to call back and so far no response. I've spent a total of almost 30 dollars on laundry when it should've only cost me less than ten.

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company has refused to refund me my money, I have put in 3 requests to have my money refunded and they have not said or done anything about it. A few months ago they didn't refund me an additional 2$ off some computer glitch they didn't reconcile for me, and then now I have an additional 4$ that I requested a refund on, and they didn't refund me. I live in an apartment complex that has some of their *************** ran washers and dryers, and the dryer 01 is notorious for not drying anything at all, I rang out my clothes LAST NIGHT! because I had to use the damned thing, so I will also want a refund for that as well so an additional 8$ added to my account, it's obsurd that they are just allowed to ignore me, or they think that they are, and that is whybim contacting the better business bureau, these people need to either A put in better machines that don't die or don't work half the time, or be prepared to refund me my spent money when your dryers don't do what they say they are going to, and that's give me dry clothes. My girlfriend had to wear damp clothes to work today, and she was NOT happy. So this is something that needs immediate attention.

  • Initial Complaint

    Date:08/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    well the company runs our laundry system and fails to issue timely refunds when attempting to request a refund today the software fails to complete task I am owed 2 refunds and today. The software is designed to frustrate the user into abandoning their refund request and prompted to load more money. please see attachments I just want my refunds

  • Initial Complaint

    Date:06/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/13/24, I put my credit card number into the account, and added money into it. When I went to withdraw my card, and to also seek a partial refund because I had inadvertently deposited too much funds into the account, you can see from the screen shots below that I was getting all kinds of run-arounds, i.e., telling me I wasn't connected to wi-fi (which of course I was or the transaction would not have gone through!

    Customer Answer

    Date: 06/15/2024

    Customer Answer

    Date: 06/15/2024

    In addition, I also request a refund for $45.00.

  • Initial Complaint

    Date:11/21/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company scams consumers into paying additionally, when using its digital laundry app. A few weeks after having to download this app, the application was updated. The application tricks consumers into paying an additional $0.25 when starting dryers. The dryers are further tampered with, to consume excessive amounts of time. The financial fraud that the company engages in, is not limited to this particular digital app.

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Kiosoft's ****************** app to digitally pay for my laundry services at my old apartment at ***************************************************************. The laundry service was **************, and they charged for their services via the **************** app. When I moved out of this apartment in February 2023, I opened the **************** app and requested a refund of the remaining balance of $8.50 on my account # ****************** a couple months, I checked back, but the refund was never made. I tried again, but it keeps telling me: "You have a pending Refund request for $8.50 on your account/CR Card. Please wait for this request to be processed before submitting a new request."

  • Initial Complaint

    Date:02/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have stolen funds from my account. They own and operate ******, a washer and dryer service. Their machines, along with their app. have continuous issues. Its been weeks trying to get just a few dollars back from them.

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clean ********** laundry app by KioSoft does NOT work. When resetting password, it says it will send an email and then NEVER does. My money is stuck in an account they will not let me get to. When I called the phone number, the phone system doesn't work either. There is no way to get help. I need my money back or I need my password reset.

  • Initial Complaint

    Date:10/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    KioSoft's app *************** refuses to issue a full refund to my account. Per their app, I am entitled to request a full refund of the money I had loaded to the app once I move out of the apartment complex using the app.I was living at ********************************************************************************** when I downloaded *************** to use the laundry machine at the apartment complex. I moved out of this complex on September 1st and requested via email to ***************'s support that I be refunded the remaining balance in my account. My current balance is $9.38 (cash) and a $2.25 bonus. The "bonus" was issued because their app malfunctioned and charged me twice for a single load of laundry.I have been in communication with their team for three weeks and I have received NO resolution and they have gone silent for the past 5 days.They will also not allow me to withdraw the $2.25 bonus and have provided no information as to whether or not they will refund this bonus to my card.I am requesting that both the remaining cash balance and the bonus be returned to my card immediately (a total of $11.63) and my account at *************** be closed. Their customer service is abhorrent and I cannot believe the lengths I am having to go to have a mere $11 returned to me. This is my cash and I deserve to have it back.

Kiosoft Technologies, LLC is NOT a BBB Accredited Business.

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