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Business Profile

Moving Services

Smooth Moving of SWFL, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was referred to Smooth Moving by Bluestar Moving and Packing, First part of the move was 12/8/2023, and the last part of 11/1/2024. It was a big amount, going into storage for over 8 months.Problem is that when everything was being moved from storage to my new house that was done.All the boxes were marked with a room, like Living Room, Bedroom, Garage, Christmas, Bathroom, etc. They where told to make sure that the boxes go into the right rooms, this house is 2 floors. I did not get to check when everything was moved into the house on 11/1/24, because was still waiting for closets to be done. When we did start looking at the boxes, found Christmas box in 2nd flood master closet, kitchen in living room, an oil painting marked Living room in the garage, etc. ****, the owner, said he would come back to move boxes, but I said I do not want his him or his men here again. THEY SHOULD HAVE READ ALL THE BOXES THE FIRST TIME, AND NOT JUST PUT THEM ANY PLACE. ALSO, VERY HEAVY BOXES WERE PUT ON TOP OF BOXES THAT WHERE NOT HEAVY, AND SOME ARE PLACED VERY HIGH UP ON OTHER ONES. I AM ALMOST 80 YRS OLD. I WOULD LIKE 1/3 OF WHAT I PAID AS REFUND.

Smooth Moving of SWFL, Inc. is NOT a BBB Accredited Business.

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