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Business Profile

Training Programs

Lifeguard Pro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Important information

  • Customer Complaint:
    It has come to BBB's attention that the business is requesting that a customer(s) withdraw generally allege filed through BBB as a condition of resolving the generally allege. BBB does not withdraw generally allege under these circumstances.

Complaints

This profile includes complaints for Lifeguard Pro's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lifeguard Pro has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Lifeguard Pro

      21218 Saint Andrews Blvd # 631 Boca Raton, FL 33433-2435

    • Lifeguard Pro

      2840 NE 14th Street Cswy # A101 Pompano Beach, FL 33062-3612

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were solicited by Lifeguard Pro as a provider of Lifeguard training. Through multiple calls culminating in July, 2023, we were able to establish a cost for certifying a Lifeguard trainer, and ten lifeguards using their materials. These materials were to be accessible via user and access codes provided by **********************. After receipt of payment, Lifeguard Pro issued the user and access codes. None work for any of the initial 3 lifeguards to be trained nor the lifeguard trainer.All attempts to contact have failed. Their company advertises prompt responses but the phone used by their sales representative now answers with an automated response which allows for a voicemail. Messages have been left but not returned. Their website has a contact feature with an inoperable "submit" button.Reading their language in terms and conditions: "Non-Delivery of the Product: Due to some postal mailing or email issues of your e-mail service provider or your own mail server you might not successfully receive a physical delivery or e-mail delivery from us. In this case, you must contact us within 3 calendar days from the date of purchase or postal mail delivery, so that we can provide you with assistance. Claims for non-delivery must be submitted in writing to *********************************** within 3 calendar days from the date of purchase or postal mail delivery. Otherwise the product will be considered to have been successfully physically delivered and/or electronically delivered." There is also a "technical concern" section. Both suggest contact in three days and to not hear of a problem is to assume delivery but they have requested notifications from customers, "in writing". It is my contention that Lifeguard Pro has no intention to deliver but has constructed a business of marketing a service and being legally protected from non-delivery of a product likely not designed to fulfill customer expectations.

    Lifeguard Pro is NOT a BBB Accredited Business.

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