Business Profile

Telecommunications

Interactive Media Technologies, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

25 total complaints in the last 3 years.
6 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The website forces you to add a credit card and then charges you ***** without a consent or knowledge of charge. I never wanted whatever service they offered and they are saying they have non refundable fees to which again there was no knowledge of what was being set up or charged to card
Business Response
Date: 04/18/2025
Dear Customer,
Our website tells you the price, who we are and what services we provide.
We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

Regards,
Support Team

Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date 3/15/2025 $49.98, I cancelled the service, via email, 10 minutes after they billed me for $49.98. I was told they would 'research my account and give me a disposition withing 48 hours'. On 3/19/2025 (96 hours later) I once again emailed the compay regarding cancelling the account. I received 2 aggressive emails advising me to try the service. I responded I did not want the service and never wanted the service. I was then told I could try the service or receive a refund of $30.00. They said the $19.98 was non-refundable. I asked for the $30 refund and advised I would file a complaint with my bank to dispute the transaction and would be contacting the BBB.Thank you for any assistance you can give me in getting the $19.98 back
Business Response
Date: 03/20/2025
Dear Customer,

Our website tells you the price, who we are and what services we provide. We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

Regards,
Support Team
Customer Answer
Date: 03/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:03/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This site charged my credit card without telling me the amount and giving me the option to decide for myself whether I wanted to pay that price. It tells you to enter your information and then it will take you to a page that tells you the price. When you enter the info, it sends you an email thanking you and telling you that it has already got your money. I never even used their service. I immediately requested a refund.
Business Response
Date: 03/17/2025
Dear Customer,
Our website tells you the price, who we are and what services we provide.
We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

Regards,
Support Team
Initial Complaint
Date:03/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son went to jail on 9/17/24 and was released on 9/18/24. I had to use Global Tel Link to receive calls from him in ****************** in ******, **. I set up the account online with my phone number of **************. I added *****. He called home several times leaving a balance of $45.31 which is owed to me. I have contacted ******'s **************** twice in reguards of my refund of $45.31 and have yet to receive my funds. I talked to ******* on 10/8/24 and he said it would be 6 to 10 weeks. Never received it nor his confirmation email. I deceided to try again on 1/15/25 speaking with **** and he said same information and never received confirmation email. I want my money and I refuse to talk to customer service again because they have not helped.
Business Response
Date: 03/03/2025
Hello,

Looks like you contacted us by mistake. We are not GTL.

We are a company who provides a Special Connect Jail Phone Number to help reducing the cost of a jail phone provider such as GTL-link (ConnectNetwork), ***********, IC-solutions, etc.

Please apply to the phone provider with your issue.

Regards,
Hannah
Initial Complaint
Date:01/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22490191

I am rejecting this response because: the attached email is proof of the mistaken purchase. They have refused to return my funds

Regards,

******* ******

Business Response
Date: 11/19/2024
Ms. ************* McBeth November 19, 2024
******************
**************, MD 20772
**************
Email: ********************

c/o BBB of ******************* & ********************

RE: ************* ****** Complaint ID# ********

This letter serves as a response to the complaint listed above.

Consumer ******* ****** contacted the BBB of ******************* & Eastern Pennsylvania citing that the account can't be used and requested a full refund.

Upon review of the complaint outlined, ******* was unable to confirm an active prepaid account or any available balance attached to the telephone number ending in 4323. ViaPath Technologies dba Global Tel Link bills for calls from MD_DOC-Correctional Training (MCTC) on a per-minute basis. This information can be confirmed by visiting our website, ********************** to allow Friends and Family to deposit funds into their prepaid Advance Pay account to accept calls.

Our **************** team is available 24/7 at ************ to address any questions or concerns.

We believe that this complaint should be redirected to the correct company and anticipate that this explanation will close this complaint, and should you have any additional questions please feel free to contact me directly.

Cordially,

****** ********
ViaPath Technologies | Manager, Consumer Complaints
****************************************************
***************
Customer Answer
Date: 01/29/2025
Account can't be used and requested full refund.
Business Response
Date: 01/30/2025
Dear Customer
We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
Our Special Jail numbers can work with any facility in the ** no matter what phone provider it is served by.
But to make it work for your inmate from a facility, you need to follow our instructions to register it as your current number and fund it with your facility's provider.
Your account has been canceled, but a refund was declined by your bank.
Regards,
Support Team
Customer Answer
Date: 02/12/2025

Complaint: 22490191

I am rejecting this response because there has never been a credit sent to my bank. There was a settlement for less than what was paid after the cancellaton of the error was made within minutes.

Sincerely,

******* ******
Business Response
Date: 02/13/2025
Dear Customer,
We tried to process the refund of $49.99 but your bank declined the transaction. Please contact your bank to allow the transaction.
Regards,
Global Tel Support
Customer Answer
Date: 02/13/2025

Complaint: 22490191

I am rejecting this response because a check for the full amount $49.99 can be mailed to my address.
**********************************************

Sincerely,

******* ******
Business Response
Date: 02/14/2025
Dear Customer,

This is a system-generated. Once we process the refund, it will be automatically processed back to your card.
Additionally, we tried to process the refund, but your bank declined it. Please contact them.

Regards,
Support Team
Customer Answer
Date: 02/15/2025

Complaint: 22490191

I am rejecting this response because: I confirm with my bank today that no attempt was made to refund the $49.99.

Sincerely,

******* ******
Business Response
Date: 02/19/2025
Good Day!

We tried to process the refund, but it was unsuccessful. Please note that it won't show on your bank's end since it is auto-declined by your bank.

Please contact them to allow the charges.

Regards,
Support Team
Customer Answer
Date: 02/28/2025

Complaint: 22490191

I am rejecting this response because my bank hasnt received any attempt to deposit funds. They have been notified to accept the funds when they are sent. It seems no refund has been attempted, so it can be made by check to my address.

Sincerely,

******* McBeth
Business Response
Date: 03/04/2025
Dear Customer,
We system generated and we can only process a refund back to the card you use to purchase our service.
Please note, we tried to process the refund but your bank declined it. Please contact your bank to allow the transaction.

Regards,
Globaltel Support
Customer Answer
Date: 03/06/2025

Complaint: 22490191

I am rejecting this response because the bank indicated **** will not process it. The card was compromised card and was closed. It will need to be returned another way.

Sincerely,

******* ******
Business Response
Date: 03/06/2025
Dear Customer,
We are system generated and we can only process a refund back to the card you use to purchase the service. We already tried to process the refund but your bank declined the transaction. We apologize but there is nothing we can do in our end. However, the only way is to contact your bank to allow the refund.
Regards,
Globaltel Support

Customer Answer
Date: 03/07/2025

Complaint: 22490191

I am rejecting this response because: **** will not allow the card to be used. The card was canceled, because it was compromised by someone trying to scam.
The payment must be returned by check or to the new card.

My money needs to be returned. There are other options available to them.

Sincerely,

******* ******
Initial Complaint
Date:11/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This site charged my debit card without telling me the amount and giving me the chance to decide for myself whether I wanted to pay that price. It tells you to enter your information and then it will take you to a page that tells you the price. When you enter the info, it sends you an email thanking you and telling you that it has already got your money. I never even used their service. I immediately requested a refund.
Business Response
Date: 11/14/2024
Dear Customer,
Our website tells you the price, who we are and what services we provide.
We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
Your account has been cancelled and voided.. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

Regards,
Support Team

Customer Answer
Date: 11/14/2024

Complaint: 22553974

I am rejecting this response because: they are not telling the truth. I had no idea that they were going to charge me that amount.

Sincerely,

******** *******
Customer Answer
Date: 11/15/2024
I will accept the offer if they are giving a full refund.
Business Response
Date: 11/15/2024
Dear Customer,
Our website tells you the price, who we are and what services we provide.
We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
Your account has been cancelled and voided. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

Regards,
Support Team

Customer Answer
Date: 11/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This satisfactory response is contingent on a full refund of any and all monies that was drawn from my personal banking account.

Sincerely,

******** *******
Initial Complaint
Date:08/06/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GlobalTel.com is a scam. This website is geared to profit from those thinking they are dealing with GTL. When creating an account it requires credit card information and it then charges *****. I have requested numerous times to be refunded in full in the sum of *****
Business Response
Date: 08/06/2024
Dear Customer,
Our website tells you the price, who we are and what services we provide.
We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.
Regards,
GlobalTel Support
Customer Answer
Date: 08/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:06/23/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 3, 2024, I purchased a calling service through the SecuTel.us website to speak with an inmate. On the promotion page, it stated that I would be sent a special phone number to give to the inmate so they could use that number to call me. I didn't receive the phone number I emailed them several times and talked to them on the phone and I was given the runaround, no phone number was provided they refused to give me a refund. I would also like to add that when I paid for the subscription they tried to charge me three times what I was supposed to be charged which was $45.98 they tried to charge me $137.94 my bank did not allow the three payments to go through and they called me to confirm that I purchased the phone subscription I told my bank that I only authorized one payment of $45.98 I have been a victim of fraud in the past someone tried to steal $400.00 from my bank account using Apple Pay and my bank blocked it. I should have seen the red flag when they wanted to charge me three times instead of one payment of $45.98 I trusted them so I told my bank that I only purchased one subscription. I tried getting a full refund but they keep sending me emails the last email stated that I had to subscribe to a third-party phone subscription company, and I replied that I was not going to get a third party to get the service that they are supposed to provide, I told them that I want a full refund. This is why I am reaching out to the Better Business Bureau I don't want other people getting scammed like I have. And I want a full refund. They emailed me a receipt with no account number and the link that they have is not valid it doesn't work. And I can't save the receipt it doesn't let me I have to take screenshots. Thank you, ********************************
Business Response
Date: 06/23/2024
Dear Customer,

We are a legal company selling legal service, and not a scam. Our Special Jail numbers work with ALL facilities in *** and make your jail calls cheaper (using our numbers, you pay less to GlobaltelLink, Securustech and other jail's providers).

We have thousands of satisfied customers that save money every day with all our services.
Our website tells you the price, who we are and what services we provide.
We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
We have checked our system and it shows that the transactions were failed or unsuccessful.
The charge would have been dropped by now.

Regards,
******

Customer Answer
Date: 06/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with this company confusing it for another one that is similar. They did not confirm the charge of $45.98 before charging my card, their website was not clear that my card was going to be charged for just setting up an account. I **************************** tried to chat with them to cancel as they advertise on the portal 24/7 chat agents available, reached and auto reply bot only for them to want to charge me again to get me to a live person. Had I of known they were going to charge me just to set up the account I would have not attempted to create one. They do not have clear instructions on their website nor do they offer any kind of assistance directly on the site to cancel other than the chat for another business and charge to get someone to help you. I have called and no one answered and have emailed twice waiting on a response. I do not want this service and should not have to cancel my bank card in fear of it being charged again at some point.
Business Response
Date: 06/06/2024
Dear Customer,
Our website tells you the price, who we are and what services we provide.
We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
Your account has been cancelled and voided. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

Regards,
Support Team
Initial Complaint
Date:05/31/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I thought i was setting up an inmate telephone fund for *******************After creating the account, i discover it is not such a service. They then sent an email with a link to go to another website to link the account. (!!!)I checked my email and they billed me $45.98 in which i did not approve nor was asked.When asked to refund and cancel on the same day, they stated they could but they would charge me $14.99 to cancel.They also have a helpdesk service (sorry dont remember the name) that wanted to charge $1 for help. I followed it to my paypal to see and they changed the charge to 31 dollars.Totally shady company, bad and deceptive business practices all around.Please help.****************************
Business Response
Date: 06/05/2024
Dear Customer,
Our website tells you the price, who we are and what services we provide.
We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.
Regards,
*****
Support Team
Customer Answer
Date: 06/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Today I received a full refund. This is the result I was looking for.
Thank you for your efforts in this matter.
Sincerely,

*************************

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Interactive Media Technologies, Inc. is NOT a BBB Accredited Business.