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Business Profile

Property Management

Crest Management Group, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company put me in collection I paid the collections and even after I paid it all they said I was behind and have me blocked from their web site for making online payments they demand I only send in checks or drop off my Maintence payment on their office. I have made many anttenpts to find a solution even having my daughter be an on the anccount with a legal POA. This company is fraud and is trying to create ill will against my property. Even after the attorney released my file back to crest management I was some how still behind my daughter went to their office on Friday to make the payment and they refuse to confirm the money order was received on the amount of $781 on June 22nd. They continue to block me harass me and are plotting to throw my tenant out all threats they made to me by phone which they cant its all manipulation to create unethical business practices. This company needs to be investigated they have all 1 star ratings on ****** with the same exact complaint I have. Thanks

    Business Response

    Date: 06/24/2025

    We have sent Mr. ***** several options for payment. Online, check or money order, mailed to the office or delivered. His daughter did bring in a check on Friday which we have deposited.

    Mr. ***** has caused many people in this office to block his email because of his extremely vulgar emails and accusations towards members of the staff. We hope this will end any further communication, since Mr. ***** is set up on Auto payments.

  • Initial Complaint

    Date:05/28/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To:Better Business Bureau Serving ***************** & the Caribbean Subject: Complaint Against Crest Management Group Hazardous Exposure, Negligence, and Refusal to Respond Dear BBB Representative,I am filing a formal complaint against Crest Management Group, which manages my residence at ******************************************************************. Crest Management failed to respond to a serious rodent infestation and toxic chemical exposure, and has refused to provide any apology, resolution, or compensation despite multiple written demands.I am requesting BBB's support in holding Crest Management accountable for health endangerment,loss of habitability, and unresponsiveness to consumer grievances.Sincerely,******* ********** **************************************************************** Phone: ************ Email: *********************

    Business Response

    Date: 06/23/2025

    I will give this complaint to ***** ******* and she will respond proptly.

    Customer Answer

    Date: 06/23/2025

     
    Complaint: 23390458

    I am rejecting this response because:

    This is what's been happening since the onset of this issue. It's been a hurry up and wait approach while the pass the ***** The response is inadequate. There is no rebuttal other than, it looks like they just got to it and now they will have someone look at it and respond. This is the way this management company seems to operate. In the meantime, my family and I huddled in one bed for over a week to avoid the wrong doings that they've created. Their answer IN NO WAY CONSTITUTES A RESPONSE IN ANY WAY SHAPE OR FORM!


    Sincerely,

    ******* **********

    Business Response

    Date: 07/08/2025

    *******,

    Crest Management takes the safety and comfort of each homeowner very seriously.  A pest control vendor was dispatched to your home immediately.  Bait stations were placed in the affected area (attic)immediately and inspected as per the schedule provided to you.  Any delays is response were due to a weekend when their (vendor) offices are closed and several appointment cancelations by the resident.  Once the resident was available the pest control company acted quickly to remove any activate traps.The pest control company was in constant communication with you and the resident.  

    Rodent abatement involves baiting and trapping, no chemicals are used.  In order to neutralize any odor caused by a bait station the resident provided the Tech Febreze to spray in the attic area.  The Febreze sprayed in the air, not on any surface. 

    Crest Management and the pest control vendor accommodated your resident quickly and efficiently; therefore, no compensation will be provided.

    Best Regards,
    Crest Management



    Customer Answer

    Date: 07/11/2025

     
    Complaint: 23390458

    I am rejecting this response because:

    None of the statements made by the association were factual. This only makes it worse when they are covering up for thew competency of their vendor. There was no Fabreze provided to them. The worker came ill-prepared and did not have the necessary supplies to cover the odor. He then asked my daughter for bleach which she provided him with not knowing what it was being used. 

    It is disturbing to me that now they have come up with this lie to cover up for their incompetence. 

    Sincerely,

    ******* **********

Crest Management Group, Inc. is BBB Accredited.

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