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Business Profile

Point of Sale Systems

Touchsuite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Point of Sale Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Touchsuite approved my company for a merchant services account, then revoked this approval a month later after admitting their underwriting team had made a mistake processing our account. They assured me my account would be closed. I have since been charged several hundred dollars in processing fees following the closing of the account. I have contacted the company several times to request a refund and the stopping of future charges, and I have been ignored by the company entirely.

    Business Response

    Date: 10/02/2024

    I am writing to respond to BBB Complaint ID #22264850 a copy of which is attached for your reference.

     

    We have researched the issues contained in the complaint and I can confirm to you that Mr. Wright’s account was closed, and the disputed fees were refunded.

     

    Please don’t hesitate to contact me if you have any questions or I may be of further assistance.

     

    Thank you.

     

    Lori Weber

    Customer Answer

    Date: 10/15/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22264850, and find that this resolution is satisfactory to me.




    Sincerely,



    Kade Wright

Touchsuite is NOT a BBB Accredited Business.

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