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Business Profile

Dental X-Rays

University MRI & Diagnostic Imaging Centers o

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter has been extremely sick away at school in *******. I had her see a ** she has seen when she was home in ** and he was able to send her for bloodwork and MRI scans that she chose to do in ******* as she went back to school. The test was done on Thurs, July 10, 2025 and we were told up to 72 hours for results. I have now called and asked for the report in order to get my daughter on proper medications, and I have been told 7 times the report is not done, the radiologist will come in "when he pleases", and there's no way to speak to anyone as a ************** I have to pay for another test as insurance won't pay for a second, I'm concerned for my daughter's health as she has been vomiting and sick, and have to put her through CT **inks and IV all over again.

    Business Response

    Date: 08/05/2025

    We have investigated the complaint and have discovered that the team member processing the calls for this patients guardian was not in compliance with the University MRI Imaging Center protocol. Our Standard Operating Procedure is to document an incident and escalate to management for resolution. Management follows up to confirm resolution in a timely fashion,and if it is not resolved, then additional documentation is required and is escalated to the medical director for final action. The action or lack thereof  was unacceptable in communication and failure to follow protocol. We have taken steps to review and re-train the entire department. The team member directly involved with this case has since been terminated from University MRI and Diagnostic Imaging Center. We strive to provide quality care in diagnostic imaging in our outpatient imaging center.Thank you for the opportunity to address this complaint.

    Sincerely,
    Vice ********* Clinical Operations.  

    Business Response

    Date: 08/05/2025

    The Exam Report Was dictated and the results were  sent to the referring physician in July.

University MRI & Diagnostic Imaging Centers o is NOT a BBB Accredited Business.

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