Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have given Tint World ******* several thousands of dollars worth of business in the past few years and have never been treated so badly. After coming in to tint my front windows, the manager immediately disputed the quote that the owner (*****) had given me verbally. After confirming with the owner, I had to sit in an extremely hot shop while the job was completed. I had to come back after a week as there were dozens of bubbles on the edges of the tint. The manager attempted to blame me as he thought there may have been remnants of a previous tint job that caused the issue. There was no proof of this and eventually he agreed to redo the windows. During this next visit, he dropped my key which is an **** Exclusive S fob on the concrete without even apologizing or acknowledging what had happened. After bringing this up to the manager, he promised me a new key fob and immediately started calling the closest **** dealer. After a few days of constantly asking ***** for an update, he left me on read again. I had to call the shop manager who informed me that the key would not be replaced as the owner denied him. He did not feel good about the situation and offered to pay a small portion of the key replacement cost out of his own pocket. This does not sit right with me as I understand that businesses should be held liable for any damage occurred during a service visit. While the key is not brand new, there was no pre existing damage besides minor scratches and now there are plastic chunks missing from the key. I do not think that this situation is being handled correctly and feel that Corporate should step in at this point. Additionally, I just noticed that the replaced tint is cut incorrectly on the edges and you can clearly see that it does not fully cover the window. I do not feel comfortable bringing my car back to the same shop after they failed 2 times and would rather bring it to another Tint World location and receive reimbursement for the key fob from ****.

  Customer Answer

  Date: 07/19/2025

  The car also still has a fault that happened after visiting the shop. The technician stated that it sometimes occurs after leaving the doors open for too long however the fault is still present.

  

  Business Response

  Date: 07/21/2025

  Response:

  This complaint is not for our company Tint World, LLC. We are the franchisor office and do not provide any services nor have we ever done any business with the customer.

  Each ********************** franchise location is individually owned and operated therefore; the customer must seek remedy at the location where the work was performed.

  The customer has confused our company with a different business and as the customer stated in the response, the customer rendered services at ********************** in *******************
  

  Please advise the customer to deal directly with the ********************** business where the customer rendered services and remove this complaint from our file.
  
  Thank you,
  ******* J. *********,
  Tint World, LLC
  Franchise CEO

  
  

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23623811
  
  I am rejecting this response because:
  Complaint history for this profile shows otherwise. Tint World is still responsible for franchised location experiences when they fail to resolve an issue. 
  Sincerely,
  
  ******** *********

  

  Business Response

  Date: 07/21/2025

  Response:

  SEE WARRANTY: *****************************************************************************************

  The Franchisor does not have the authority to settle disputes between a Franchisee and a Customer. If the customer cannot come up with a resolution with the Tint World Store where they purchased or ha service performed, they the customer will have to take this up with small claims court. We do not have the ability to know all the facts or the authority to be a judge and jury. 

  This complaint is not for our company Tint World, LLC. We are the franchisor office and do not provide any services nor have we ever done any business with the customer. Each ********************** franchise location is individually owned and operated therefore; the customer must seek remedy at the location that the work was performed.
  The customer has confused our company with a different business and as the customer stated in the response, the customer rendered services at ********************** in ******* on Falls of ************
  Please advise the customer to deal directly with the business which has reopened, where the customer rendered services and remove this complaint from our file.
  
  Thank you,
  ******* J. *********,
  Tint World, LLC
  Franchise CEO

  
  

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is being sent to tint world corporate office. This complaint warranty issue is with store 048. My Camry was tinted 2/8/24. I noticed defects last summer, 24. Due to my work schedule, I was unable to take car in to have it looked at until October, 2024. I told them of issues, they said ok, make an appointment. I told them I am busy and will get to it soon. I then became sick and unable to get car re tinted. I recently went to the store and first time meeting ****** he said ok he can fix the pax side front window, but he was confused as to what I paid and shade of tint. He said drivers window was ruined by a dog. I dont have a dog nor was a dog ever in the car. Next he claimed the seat belt hit it. Wrong again, never happened. For the record I am an airline captain and I never ever let a seat belt fly, I learned that 40 years ago in flight school. Never just press a release button on a seat belt shoulder harness as it can ruin things. ****** said he would look into issue and call me back. Two weeks later, I called ******. He said he is not responsible. He claims the warranty does not cover rips on the driver side film or bubbling on pax side. He refused to warranty the service and hung up on me. This is both a warranty issue and customer service issue on how the service was handled. I simply want both windows re tinted correctly.

  

  Business Response

  Date: 05/05/2025

  Hi BBB,

  Upon receiving of this complaint, I called the local Franchisee owner of Store048.

  I reviewed the customer's complaint about the two side windows being damaged, and the owner "***** ******" told me that he is calling the customer right away to schedule him to have warranty of replacing the two window tinted windows at no charge to the customer.

  I expect this to be fully resolved as soon as the customer brings the car for warranty service.

  Thank you.

  ******* J *********, CEO

  TINT WOR:****** Franchise.

   

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

   

  tint world has reached out to me and will be doing work soon.   They did reach out and did a very good job with communication.   
  
  Sincerely,
  
  **** *********