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Business Profile

Batteries

BatteryKings.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Batteries.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a battery and charger for a RCA recorder on March 4 2025. Paid $ *****. Order ***** They sent the wrong battery and charger. I consistently told them they sent the wrong items, and they kept saying it should fit. They finally sent the right battery but not the charger. I have emailed them to send the charger. no answer by phone or email.

    Business Response

    Date: 04/14/2025

    Hello, I checked the order. Looks like we responded asking for a picture of the charger but have not recieved a email back. Please send us pictures as the charger should work with the battery.

    *************************************

    Customer Answer

    Date: 04/28/2025

     
    Complaint: 23192189

    I am rejecting this response because: Ther was no message sent to me regarding any pictures.

    Sincerely,

    ****** *****

    Business Response

    Date: 05/08/2025

    At this point please return the order for a full refund. We have not received any pictures and if the charger is not correct but the second battery worked. Please return the charger and the battery that did not fit.


    Please send your item along with a copy of your invoice to:

    Returns Department Battery Kings ************************;
    ********************

    We recommend using a trackable shipping method to ensure the safe return of your package, as we are not responsible for lost returns.

    Customer Answer

    Date: 05/09/2025

    I can send the charger back, but Battery Kings should pay for shipping.

    Customer Answer

    Date: 05/09/2025

    I can send the charger back, but Battery Kings should pay for shipping.

    Business Response

    Date: 05/27/2025

    Please send the charger back and the battery that you say does not fit. We will pay for return shipping once they are returned.

     

    Please send your item along with a copy of your invoice to:

    Returns Department Battery Kings ************************;
    ********************

    We recommend using a trackable shipping method to ensure the safe return of your package, as we are not responsible for lost returns.

    Customer Answer

    Date: 05/27/2025

    The suggestion to buy the wrong battery charger and battery was Battery king. They should be responsible to pay for the shipping and handling of the items.

BatteryKings.com is NOT a BBB Accredited Business.

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