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Business Profile

Locksmith

Pop-A-Lock of Polk County

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called pop a lock 10/19/2022 to unlock my truck door. After he had to go with "plan b" to open my door the right passenger door wouldn't open from the outside. I could open it from the inside, not the outside. I called their customer service number waited ***** hours and no call back. Called again 10/26, to which I was told it was never documented I called the prior week. Waited again. No call back. I took my vehicle to the mechanic (Elite Automotive) who reached out to them and was able to talk to them. ***** called me and said " **** the tech who serviced the vehicle shouldn't have used that method on my door and he will make this situation right. Pop a lock said they wanted to evaluate the door before anything was done. They no showed on Friday 10/28. Said bring it back to the shop Monday 10/31. They did show up and ***** the owner told the mechanic to send an estimate. The estimate was sent on 11/1 to which ***** denied it and said they won't pay to fix the door. I called the owner multiple times with left messages and no returned call. I payed $324 to fix this door that their company broke in addition to the $69 service fee. These are the numbers I have reached out to ***** ************ ***** ************ **************** ************

Pop-A-Lock of Polk County is NOT a BBB Accredited Business.

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