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Business Profile

Information Technology Services

Linsay Art in Digital Technology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 10.1 OctaCore tablet on Friday December 13, 2024. The tablet completely stopped working March 9, 2025. The tablet is under warranty. The company has not responded to my email requests for support. When I call the customer support number the message says the only way to get support is via email. I have sent ******* the invoice from the purchase and the serial number of the device. I want a refund because the device stopped working and their products are obviously of poor quality if a new device fails in less than 90 days

    Business Response

    Date: 03/18/2025

     

    Hello,

    We did replied back on 3/10/25, we have attached a screenshot of email.

    We asked for the order number or complete name, date of purcahse and address; so we can find your order and further assist.

     

    Thank you,

    Linsay Team

    Customer Answer

    Date: 03/18/2025

    I immediately replied to their email on 3/11/25 and did not receive any response from them so I reached out to you.  I did receive a message from them today and immediately replied with the information they requested/  Thanks so much for your assistance in getting customer service to respond since they have ignored me for a week!!

    Customer Answer

    Date: 03/19/2025

     
    Complaint: 23077959

    I immediately replied to their email on 3/11/25 and did not receive any response from them so I reached out to you.  I did receive a message from them today and immediately replied with the information they requested/  Thanks so much for your assistance in getting customer service to respond since they have ignored me for a week!!

    Sincerely,

    **** ******

    Customer Answer

    Date: 03/19/2025

    I did respond to your previous message explaining that I responded to them.  They have asked me to ship the device to them at my own expense.  This issue has not been resolved.  I still have a three month old device that doesnt work.

    Business Response

    Date: 03/20/2025

    Hello, 

    We have responded to all emails.  Attached you will find the respopnse from 3/19/25 and provided a pre-paid label to have the item ship to our  Repair team.

    We are resending the pre-paid label here (see attachments).

    Hello ****,
    Dont forget to add a note with order number *************** and contact information and brief detail of issue.

    Thank you,

    Linsay Team

     

  • Initial Complaint

    Date:08/21/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IpurchasedtheLinsaytabletfromtheHSNwebsiteonMay4, 2023 for $47.99 becauseIwantedatabletthatIcouldusemostlytodownloadbookstoread.The order number is **********. After about 2 months the tablet would not turn on. I contacted HSN and they told me since it has been more than 30 days from the purchase date, I would need to contact the vendor.Iinitiallyemailedthe vendor onJuly15,andtheysuggestedafewthingstotry,butthetabletwouldstillnotturnon.They thenprovidedmetheaddresssoIcouldshipittothem,andtheyalsosaidthatthe manufacturerswarrantywasvalidforoneyear.So,ImailedthetabletinthesameboxthatIhad receiveditwhenIpurchaseditfromHSN,andalsoaddedadditionalbubblewrap.AccordingtotheUSPStrackingnumberitarrivedattheFlorida repairsiteonJuly24. Insidethebox,I also put a note describingtheissue,alongwiththePOnumber,andmycontactinfo.After3weeks,Istillhadntreceivedaresponse,andsentanemailonAugust14tofollowup.OnAugust15,theirresponsewassorryforthedelay,anditwouldbeshippedbacktomebythe endoftheweek.Tenminuteslateranotheremailarrived,andtheysaidmyscreenwasbroken,andtherepairwasnotcoveredandthatIshouldcontactUSPostalServicetofileaclaim.Thiswasthefirsttimethatthiswastoldtome,andItoldthemthatinmyemailresponse.Ijustwanteithermyitemrepaired,anewonesenttome,orarefund.It seemsasiftheycannot repairthetabletandwantUSPStoreimbursemeundertheguisethatthescreenarrivedattheir sitedamaged.Canyouhelpme?Ihaveallthesupportingdocumentationandemails, if needed.

    Customer Answer

    Date: 08/30/2023

    Just wanted to send an update.  Shortly after filing my complaint, I received notification from the company that my 'repaired' item would be sent to me.

    I received a tablet via UPS,  and I believe it's brand new.  Just wanted to thank you for your assistance and saving me additional time and effort.

    ***********************

    Customer Answer

    Date: 09/25/2023

    Just wanted to send an update.  Shortly after filing my complaint, I received notification from the company that my 'repaired' item would be sent to me.

    I received a tablet via UPS,  and I believe it's brand new.  Just wanted to thank you for your assistance and saving me additional time and effort.

    ***********************

Linsay Art in Digital Technology is NOT a BBB Accredited Business.

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