Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint against ****** ****** for Non-Compliance with Services Dear Better Business Bureau Team,I am filing a formal complaint against ****** ****** for non-compliance with services, after purchasing the I am High Ticket One Million Program ($10,000 USD). I paid $3,400 USD on November 8, 2024 (Hotmart) and $5,000 USD on November 16, 2024 (Stripe) for the Upgrade to the Insider HT Program, from ********The Insider HT cost $30,000 USD, of which I paid $11,800 USD, including an additional payment of $3,400 USD on December 12 (Hotmart), all with my ************ card. Despite the guarantees offered, the services were not delivered as promised. For two months there were non-compliances, failed strategies and arbitrary changes. After multiple attempts at resolution, the merchant did not offer any *********** training modules or access to the ************************* were delivered. No meetings were held with the design and strategy team, and designs were made in Canva instead of advanced tools. Three mentoring sessions were canceled without rescheduling. The "El Hub" software was flawed. On December 19, 2024, my "*************" domain, institutional email, and landing page were deleted without my consent, affecting my digital presence.On January 5, 2025, I requested a full refund, with no response. On January 6, a meeting was held with ****** ****** without solutions. On January 7, she left the Telegram channel, leaving the project unfinished. On January 10, I filed a formal complaint with ******* and a complaint with the ************************. On January 15, ******* issued chargebacks, confirming irregularities.I request that the business practices of ************************************* be investigated, I demand an official response within a time frame and a mediation process be initiated to obtain a fair refund.I attach supporting documentation and look forward to your *************, ******* R

  Business Response

  Date: 03/05/2025

  In the task manager document you can review the breakdown and proof of the service we provided, all of which was carried out in an ethical manner.
  
  She also had a dedicated chat during the process as you can see here:
  
  **********************************************************************************************
  
  As well as weekly calls:
  
  **********************************************************************************************
  
  We completed the work based on the payment plan ******* committed to. Our approach involves completing specific tasks each month, and she followed through only as far as the plan allowed. During the two months we worked on her project, we ensured everything was properly set up. Although ******* didnt sign a contract, she agreed to the terms of the non-refundable plan. Since there is no formal contract, it cannot impact us, as the proof of service is well-documented. Weve successfully worked with numerous entrepreneurs, always upholding strong values. Prior to this project, we have never experienced any disputes or chargebacks, which makes it particularly frustrating given the significant time and effort dedicated to this project. You can validate our standing records through the payment processors we use. Additionally, we were informed by a ******* representative that ******* requested refunds for two other products, which raises a concern, as accounts are often suspended after multiple attempts. This suggests that this may not be her first such request.
  
  Best Regards.

   

  Business Response

  Date: 03/06/2025

  Its worth mentioning that ******* already did the chargeback through *******, and since they dont require proof like Stripe does, it was successful. Essentially, shes already received more than half of her money back, so the idea of making a complaint for the full amount doesnt make sense. That said, she only ended up paying $5,000, which doesnt even cover everything we delivered over the two-month period. 

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22895574
  
  I am rejecting this response because:

  Dear Sirs of the Better Business Bureau,

  I am writing to you to greet you and thank you for your work, as well as to let you know the following regarding the:

  
  

  RESPONSE TO ****** ******** REPLY I REJECT HER REPLY

  ****** ******** response to the Better Business Bureau (BBB) is filled with misleading claims and manipulations of facts.

  
  

  In relation to the response presented by ****** ******, I feel the need to REJECT YOUR ANSWER and clarify the following points:

  
  

  1. ****** ****** MANIPULATED THE INFORMATION TO HIDE HER NON-COMPLIANCE

  ****** ****** states:
  "Our approach involves completing specific tasks each month, and she continued only as far as the plan allowed."

  This is FALSE.

  1- Manipulation of Information:

  ****** ****** states:

  Our approach involves completing specific tasks each month, and she continued only as far as the plan allowed.

  I did not sign up for a monthly membership.

  I paid for a program with specific promises of results , not for monthly payments or for a service conditional on additional fees beyond the agreed-upon amounts actually paid.

  I signed up for the I Am High Ticket One Million program: for three installments of $3,400 USD, the first on November 8th, and then, after the first mentoring session, ****** ******* offered me an upgrade to the VIP Insider ** program for an additional $5,000 USD , with the promise of a specialized team in each area.

  If his argument were true, why did he charge me an additional amount with the promise of more benefits if he was not guaranteeing actual delivery of services?

  On Instagram, ****** ****** offered me the upgrade and made it clear how the payments would be and what I would receive. She even insisted that I pay the additional $5,000 on the same day as the first mentoring session.

  I've attached Instagram screenshots showing that ****** ****** was the one who developed the terms of the ** Insider Upgrade program. These screenshots show how she rushed me to pay the additional $5,000, claiming that this payment was necessary to "immediately put the team of specialists to work on my brand." This payment was to be made "now," with the promise that the team would begin working on my ecosystem and strategies immediately.

  However, before making the payment of that $5,000, I didn't have the opportunity to have 1-on-1 communication via Telegram, as was supposedly a "luxury or privilege" exclusive to members of the "Insider **" program. Furthermore, I was presented with an ecosystem previously designed and implemented before being part of the Insider ** program, which was a completely different offer than the one ultimately delivered, evidencing a breach of the agreed terms. These were only erratic tests, during two months of non-compliance.

  DJUNTO EVIDENCE:

  Screenshots of the conversation with ****** ******* on Instagram on November 15th, the day of the first Mentoring session, for the Upgrade, requesting to pay the 5000 USD.

  Promise of the "I am High Ticket One Million Hotmart" Program

  Hotmart "Insider **" Program Promise

  
  2. YOUR OWN WORK PLAN SHOWS THAT THE SERVICES WERE NOT DELIVERED

  On January 9, 2025, ****** ****** submitted a unilaterally amended Work Plan, titled " Project ******* Re," specifying that the services for which she had already paid $12,000 USD in advance were to be performed in January and February. This amount was paid in good faith , with the expectation of receiving services in accordance with the promises made during the negotiations.

  This proves that the services were not delivered .
  The document details that most of the tasks were still pending execution.

  If the service was actually delivered, how does ****** ****** explain why the Work Plan still detailed most of the pending tasks for the following months?

  How could I have received a service that was scheduled to be performed in January and February and that I rejected due to unilateral restrictions and modifications?

  On January 5th, I requested a full or 50% refund from Resultados, which was denied due to the repeated failures and lack of delivery of services already listed in the previous complaint, in addition to the negligence.

  
  

  I ATTACH EVIDENCE:

  
  

  Email and the Work Plan called "******* Re Project" - January 9, 2025

  My email to ****** ****** rejecting the New Work Plan - January 9, 2025

  
  

  I attach more evidence;

  Telegram Screenshots:

  More evidence of repeated breaches, I never met any member of the team of experts, 3 canceled mentorships, recurring and technical problems with the hub, lack of guidance, loss of domain on December 16, along with Landing page destroyed without authorization, lost business email, disappearance of my name, my specialization, my method from all search engines, which made me lose prospects and clients, failed and erratic tests and attempts that confused my audience and made me lose authority, etc.

  
  

  
  

  3. THE RECORDING OF THE FIRST MENTORING IS NOT PROOF OF DELIVERY OF THE SERVICE

  
  

  ****** ****** presented a fragment of the first mentoring session where she welcomed me and where I expressed my initial enthusiasm by saying, "I am very happy."

  This is not proof that the service was delivered, but rather a manipulative tactic to divert attention from the subsequent failure.

  In that initial mentoring, ****** promised results and a service that she never delivered.
  Recording without consent could be a crime in several jurisdictions.
  An initial meeting full of promises does not prove that the agreed-upon tasks, as outlined in *******'s promises, have been carried out.

  Showing a Telegram video is not proof of service delivery, as I have 70 Telegram screenshots where I claim their non-compliance, strategy failures, 3 canceled mentorships, I never met any member of their promised team, and what ******* promises are listed as never executed or delivered.

  
  

  4. THE MERCHANT OFFERED TWO REFUNDS OF $5,000 USD, WHICH CONFIRMS ITS NON-COMPLIANCE

  ****** ****** offered me two refunds of $5,000 USD (on January 10 and 15) , which shows that she acknowledged her breach.

  A compliant supplier does not offer returns.
  If you really delivered the service, why did you try to refund me $5,000 USD twice and then not follow through?

  I deny that I may have signed documents as proof of my agreement to deliver services, since I never signed or accepted agreement to these terms, neither to delivery nor to fulfillment of services.

  For this reason, I will again report this to the ************************ (***) and the BBB for presenting manipulated and false evidence.

  On January 10, I already reported to the *** with Report Number ********* and will file a new complaint.

  I attach evidence:

  Emails sent on January 10 and January 15 by ****** *******, the last one as a "Reminder"

  Email in Response with my Bank Details on January 10th

  Email in response with my bank details on January 15th

  
  

  5. HE BLOCKED ME FROM ALL COMMUNICATION WAYS TO AVOID RESPONSIBILITY

  On January 6, 2025, ****** ****** left the Telegram channel where the project's communications were handled, ignoring my claims of non-compliance and requests for a refund.

  Since January 15, 2025, he has blocked me from all means of contact, including email, social media, and his entire team.

  I was even blocked by ******* *****, the closer, and her supposed partner, Flix *******, whom I turned to to solve the serious domain problems they caused, and he blocked me from two phone numbers.

  They blocked everyone who tried to intervene, both on Instagram and WhatsApp.

  If the services were delivered correctly, why did Ms. ******* and her entire team block me and prevent any communication with me?

  On January 12, I sent him another email requesting a contract to resume the initial agreement, but I also received no response.

  
  On January 17, I emailed him for a solution to all the damages I had incurred, including loss of domain, corporate email, disappearance of search engines, and outdated automations that were harming me. He didn't respond or resolve anything.

  I attach evidence:

  Leaving the Telegram Group

  Email sent on January 12th with no response

  Mail Sent on January 17th with no response

  
  

  6. ****** ****** TRIES TO DISCREDIT ME TO DIVERT ATTENTION FROM THE NON-COMPLIANCE

  ****** ****** mentions other refunds I requested from ******* in an attempt to discredit me.

  This is false and malicious.

  The courses in question were [LCF] and [SH], which I entered with a satisfaction guarantee, and I withdrew under the terms agreed with the creators themselves,

  I have a very good reputation with Hotmart.

  I also market my Infoproducts through Hotmart.

  ****** ****** is using a defamation strategy to divert attention from her failure to comply.

  
  

  7. HONORARY TITLES AND ETHICAL RESPONSIBILITY IN THE MANAGEMENT OF MY CASE

  I would like to emphasize that I am a Doctor Honoris Causa and Doctor of Doctors Honoris Causa , honorary degrees awarded in 2023 and 2024 after rigorous evaluations and exhaustive reviews by prestigious organizations , such as ******, which conduct in-depth research processes before granting such distinctions. These are not simple recognitions , but honorary titles that reflect an absolute commitment to the highest standards of ethics, morals, and professional responsibility.

  It's important to note that I would never file a complaint in vain . The organizations that awarded me these degrees are extremely rigorous in reviewing my professional career, and any conduct that violates ethical principles may even put these degrees at risk of being revoked . My responsibility as a professional is beyond reproach, and my goal is to ensure that integrity is respected in all my business dealings and relationships.

  Attach:

  • Doctor Honoris Causa - 2323
  • DOCTOR HONORIS CAUSA DIPLOMA - 2023
  • DOCTOR OF DOCTORS HONORIS CAUSA - 2024

  
  

  8. I REJECT YOUR RESPONSE - I DEMAND THAT THE COMPLAINT BE KEPT OPEN and MADE PUBLIC TO PREVENT OTHERS FROM THE MALPRACTICES BY ****** ******* AND CHA CHING MOVEMENT LLC

  ****** ****** manipulated information and distorted the facts.
  Your own Work Plan of January 9th shows the amount paid in advance, and that the services were not delivered.
  Hotmart verified the non-delivery.
  ****** ******* offered me refunds, and she didn't follow through.
  He blocked all communication to avoid responsibility.
  He tried to discredit me with irrelevant and misleading information.

  I request that the BBB not accept your response and keep the complaint open until the case is resolved fairly and transparently.

  I will file a new complaint with the BBB for presenting manipulated evidence, in addition to escalating the case to the ***, consumer protection agencies, and Attorney General.

  ************************** R

  
  

  Evidence attached:

  • Mail January 9 from ****** ******* with New Work Plan "******* R Project"

  
  

  Business Response

  Date: 03/17/2025

  As I previously stated, the customer successfully initiated a chargeback in ******* and received a full refund from her bank. (I attached the proof in my previous response) I'm sending it again. Given this, it appears that the complaint is an attempt to seek additional advantages beyond the refunded amount. She also attempted to dispute the charge through ****** twice, and both times, she lost due to the provided documentation. In the end, she only had to pay a minimal amount compared to the extensive work that was done for her.
  
  I also attached proof of her last audit log from February, showing her attempt to delete the work we completed over two consecutive months.
  
  I have provided all relevant documentation proving that the services were rendered. Since there was no signed contract, this documentation serves as the primary evidence in this matter.
  At this point, there are no additional actions for me to take.
  

  Best Regards, 
  
  ****** *******.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 22895574
  
  
  Dear Better Business Bureau:
  
  
  I would like to formally and categorically reject the response submitted by the merchant. Despite having submitted a written response and proposal in a previous email as a gesture of good faith and openness to conciliation, this does not imply acceptance of their response.
  
  Let it be clear that my willingness to seek a solution does NOT imply agreement with the merchant's claims, which contain inaccurate statements, omissions of key facts, and, most importantly, allegedly falsified and manipulated evidenceas I detailed in my previous message.
  
  Therefore, I respectfully request that:
  
  This dispute will not be closed.
  
  The merchant's response will be officially rejected.
  
  And that my proposal be treated as part of an effort to reach a legitimate and fair resolution under the BBB mediation framework.
  
  --------
  
  Proposed Final Determination - Complainant: Dr. ******* *e
  
  Dear Better Business Bureau Administration,
  
  I am writing to you with the objective of clarifying and resolving the present dispute in good faith, and to put on record the facts that motivate this instance.
  As the complaining party in this proceeding, I am submitting this specific proposal for closure, within the framework of the mediation offered by the Better Business Bureau.
  
  Context and receipt of evidence
  
  I have not responded before, since I did not have access to the evidence that Ms. ******* has submitted to BBB, I decided to wait for the documentation that was sent to me by ******** which I only received yesterday. This evidence, submitted by the merchant, allowed me for the first time to know the material with which he obtained the bank judgment in his favor for ***** USD, and thus be able to respond with foundation, based on the seriousness of the content received.
  
  Uncredited funds
  
  I expressly state that I am not seeking duplicate payment, nor am I seeking to claim funds that have already been credited to me. If the $***** for purchases made through ******* had been credited by ******** I would not be claiming it. 
  I did not arrange a direct refund with ******** as Ms. ******* states. These amounts correspond to chargebacks issued on January 15, 2025 by ******** and to date, the bank has not credited me with these funds.
  Therefore, I consider it essential that, in an act of good faith, and before the intermediation of the Better Business Bureau, Ms. ****** ******* declares that these USD ***** rightfully belong to me and should be credited, acknowledging that she has not delivered the contracted services, nor complied with what was agreed. Attached is the last email from Hotmart 
  
  Work Plan not executed
  
  In her own Modified Work Plan, sent by email on January 9, Ms. ******* clarifies all the pending tasks to be executed, my payment for USD ******* and a detail of actions to be implemented during two months that finally were not carried out. 
  I rejected this plan for containing limitations, restrictions and lacking minimum guarantees of compliance or results, far from what had been initially promised. The ******* *e Project document has already been attached as evidence.
  
  Bank debits and Stripe disputes.
  
  Currently, in my bank account there are debits linked to Ms. ******* and her company Cha Ching Movement LLC for a total of -USD ******: two for amounts of USD *****, and one for USD ***** which, although the latter had been provisionally credited, was reversed on February 12 in her favor. 
  This last reversal corresponds to a dispute improperly won by Mrs. ******* related to a payment processed through Stripe.
  Said resolution was obtained through the presentation of allegedly false, manipulated and biased documentation to the financial institution, in order to mislead and obtain a favorable ruling.
  
  Possibility to escalate
  If I wish, I have every right to expose and report this scheme to ***** the **** and the **** as it constitutes a serious and potentially fraudulent action. 
  However, I believe this is the only reasonable opportunity to resolve the dispute without further legal, regulatory and reputational consequences for either party.
  
  Purpose of the USD ***** payment
  It should be clarified that the Better Business Bureau already has the evidence showing that this USD ***** payment processed by ****** did not correspond to a new service, nor to an independent contracting, but to an upgrade, to the VIP Insider HT Program, as recorded in the Instagram conversations, between Ms. ******* and myself, which was not fulfilled as such, as detailed in the following sections. Screenshots attached as: Instagram Conversations - Purpose payment 5000 USD.
  
  About the evidence submitted by Ms. ******* to ********
  
  The dispute for USD ***** was settled by ******* in favor of the merchant on February 12, 2025, thanks to a series of manipulated, taken out of context and allegedly falsified evidence, which constitutes a serious and reportable practice before regulatory agencies.
  Among such evidence was presented:
  
      An invented receipt (C0089), with a list of independent contracted services, with unilateral no refund clauses that I had never seen, never received, never signed, never approved.
      A checklist of completed and delivered actions and services, called Project ******* *e that was never shared with me, and that clearly does not reflect the unfulfilled services.
      A video recorded without my consent, edited and presented as proof of compliance, violating my image rights. Taken from the first mentoring where I express I am very happy as if it implied full delivery of services.
      A screenshot of a deposit of USD 250 from a potential student, for a certification that never took place, since ******* changed strategy and product to sell. A deposit that I had to return with a session. Proof taken out of context.
      Screenshots of their HUB software, owned by Mrs. ******** and that I had to pay separately 97 USD per month, used as supposed proof of benefits or services delivered, with an example of its functionalities.
      A list of Customer Access Logs with dates January 3, 8, 12, 15 and 28, simulating income to meetings with potential clients that I never made, automatically scheduled, since they activated my closed and blocked calendar, ******* and his partner, violating my privacy through internal flows without my authorization.
      A list of 45 Leads, unqualified prospects, that were of no use to me.
      8 agendas of unqualified people, as the automated forms qualified uninterested people with no purchasing power, evidencing that their strategy tests were erratic.
  
  
  If everything had worked as beautifully as you showed ******** would I have requested a refund?
  
  I have over 70 screenshots where he was permanently claiming failures and erratic testing.
  
  *egarding the elimination of work that Ms. ******* mentions in her audit:
  
  I want to put on record that it was not sabotage, nor malicious deletion. On January 17th I sent an email urgently requesting to restore my domain, institutional email and disconnect automations that redirected to expired forms and downed pages, which generated a considerable professional damage to me. 
  In the absence of response, I was forced to remove and disable them on my own, with my limited technical knowledge of the Hub and computer software. Attached is again an e-mail dated January 15th.
  
  Since December 16th, Mrs. ******* and her partner had promised to solve these problems with my domain, my business email, and landing page, which they destroyed without my consent, but they did not deliver. I was forced to hire an external programmer for USD *****. 
  This negligence caused me to disappear from all search engines as Dr. ******* *, Specialist in Narcissistic Abuse, and creator of the * Method, losing authority and the possibility of attracting new clients.
  
  Formal proposal of resolution:
  
  For all of the above, I request that Ms. ******** before the Better Business Bureau:
  
  1- Sign a definitive closing agreement, stating her agreement that the USD ***** legitimately corresponds to me and should be credited in my favor. 
  
  2- Tacitly acknowledge, with the signature of this agreement, both parties definitively close the commercial relationship, being exempt from future legal, regulatory or contractual actions derived from the present conflict. 
  This clause offers legal certainty to both parties and guarantees that the present conflict can be concluded clearly, definitively and without unnecessary exposure.
  
  3- Accept a confidentiality clause, whereby neither party will be able to make public what happened, nor expose the details of this conflict in networks, press or public or private platforms.
  
  This private closure allows both parties to protect their professional career and avoid unnecessary situations that may affect their reputation.
  
  Final Commitment 
  
  In the event that Ms. ******* agrees to resolve this conflict under the terms herein, she will draft the agreement as set forth herein, and it will be forwarded to Ms. ******* for evaluation and eventual handwritten signature, always under the supervision of the Better Business Bureau.
  
  Once finalized:
  
      The refund of the USD *****,
  
  
      And the recognition of the additional expense of USD ***** for the technical damages suffered,
  
  
  
  I will close this complaint, I will expressly request the Better Business Bureau not to make it public, and I will not escalate or formally denounce the false documentation presented by Mrs. ******* to the bank to obtain an undue judgment for USD *****.
  
  I trust that this instance of mediation will allow an ethical and definitive resolution, based on the evidence herein, which will be escalated to other instances if this proposal of private closing does not prosper.

  
  
  Best *egards,
  Dr. ******* *e
  *******************************************

  Customer Answer

  Date: 03/25/2025

  Addendum to my statement Case #******** Dr. ******* R

  
  

  To the attention of the Better Business Bureau:

  
  

  I request that this communication be incorporated as a formal addendum to my previous response, corresponding to case #********.

  
  

  The purpose of this note is to reaffirm my willingness to move toward a professional and definitive resolution, while also stating that I will not consider any closure proposal until Ms. ****** ****** formally states, before this body, whether she believes that the USD ***** paid by me through the Hotmart platform corresponds to services actually contracted and not delivered, as evidenced by the documentation already submitted.

  
  

  Given that this amount, USD *****, is related to an unfulfilled business relationship, her clear statement regarding the legitimacy of these funds in my favor would allow us to move toward a definitive, fair resolution without the need for future legal, regulatory, or contractual proceedings.

  
  

  It should be noted that Ms. ****** discontinued active service delivery on January 6, 2025. However, three days later, on January 9, she submitted a Modified Work Plan acknowledging receipt of a total of USD ****** and detailing multiple tasks and services to be performed during the months of January and February. This document constitutes objective evidence that the services were not delivered, and that the USD ***** payments correspond to actions never implemented.

  
  

  The method of payment is a technical matter. What is relevant is that the USD ***** amount was paid for services not rendered. In this context, Ms. ****** is requested, if she deems it appropriate, to formally rule before this body regarding the legitimacy of these funds in my favor.

  
  

  If the answer is affirmative, the drafting of a private and confidential closing agreement may be considered, under the following terms:

  
  

  -Definitive termination of the commercial relationship between both parties.

  
  

  -Mutual waiver of future legal, regulatory, or contractual actions.

  
  

  -Inclusion of a mutual confidentiality clause regarding the disputed and discussed business facts.

  
  

  -Express request that this report not be published on the Better Business Bureau website, as part of a confidential and professional closure.

  
  

  This step, if taken in good faith, would demonstrate the merchant's willingness to resolve the dispute ethically and professionally.

  
  

  I appreciate your attention and remain available for any additional comments.

  
  

  Sincerely,

  Dr. ******* R

  **********************************************************************************

  Business Response

  Date: 04/01/2025

  Final Response Regarding Complaint:
  
  This complaint was filed under "contract issues," yet no contract ever existed. Additionally, the complainant initially sought a settlement for the full amount, which was later altered despite the fact that I provided proof that she had already received her money back from her bank with the chargeback that was effective on January.  Nonetheless, she pursued the case with the intent of unfairly benefiting from the situation. Given these facts and the evidence provided, I consider this matter fully resolved and will not be providing further responses.
  
  Best regards,
  
  ****** *******.
  

  Customer Answer

  Date: 04/08/2025

  To the Attention of the Better Business Bureau Team,

  
  

  I am writing to formally submit my final response regarding case #********* concerning the merchant ****** ******.

  
  

  Below, I present a clear and documented rebuttal to the merchants final statement, along with the supporting evidence that substantiates my position.

  
  

  I also respectfully reiterate my request that this complaint not be closed or archived, and that it be published on the BBB website to alert other consumers to these deceptive business practices.

  
  

  Several of the pieces of evidence referenced herein were originally submitted on March 12. I kindly request that they be properly uploaded and associated with my file. I am resubmitting some of them herewith for your convenience.

  
  

  I remain at your disposal should you require any further clarification, and I appreciate your attention to this matter.

  
  

  Sincerely,

  Dr. ******* R

  **********************************************************************************

  _______________________________________

  Final Response - BBB Case #******** - Dr. ******* R

  To the attention of the Better Business Bureau:

  I hereby respond to Ms. ****** ******** final statement in the above-mentioned case, expressing my categorical rejection of its contents and formally recording the following points:

  1- False assertion of contractual non-existence

  Ms. ****** states that "there never was a contract". However, the very New Work Plan that she herself sent me by mail on January 9, 2025, in the Document called ******* Re Project includes the ter** financial agreement and agreement, explicitly stating a formal commercial link for a total of ****** USD that had already been paid by me.

  This document also details an extensive list of pending tasks that were never executed, which constitutes objective proof that the service was not delivered. During the months of November 15 and December, the process was in an initial testing phase with repeated defaults and none of the strategies implemented were working.

  In addition, the acquisition of the service through ******* itself represents a contract with clear promises. In a WhatsApp screenshot of her Closer, ******* *****, she states that they deliver a contract and guarantees. None of that was ever delivered to me. 

  2- Manipulation of evidence and misleading presentation to the bank

  The dispute for ***** USD was won by the merchant thanks to the presentation to the bank of alleged evidence that I have previously broken down as allegedly manipulated, taken out of context and/or directly falsified, such as:

  • A fabricated receipt, with unilateral clauses, dated November 16, after the first mentoring, as if I had contracted services separately. I showed such evidences before Better Business Bureau, after the first mentoring, with the screenshots of the Instagram conversations that I attach again, from November 15 and 16, where the reason for the payment of ***** USD by Stripe is detailed and which completely contradicts that receipt.
  • Since I had made a payment plan of 3 installments to be paid by the Hotmart platform, paying the first installment on November 8 for ***** USD, and as seen in the Instagram conversations, Ms. ******* urges me to pay an additional ***** USD that same day, November 15 and 16, to upgrade my program level to Insider HT, the VIP Program. I then continued to meet the second installment of the plan on December 12, 2024, For a total of ****** USD, as of January 5, the date I requested a refund from her, due to almost 2 months of non-delivery of services, repeated defaults and failed strategies. 
  • A checklist of executed actions that many were not performed, and those that were, were erratic and with multiple failures.
  • Screenshots of the Hub software, owned by Ms. ******** presented as proof of service delivery, when said software was charged separately and was used to implement strategy tests that changed every 15 days, with no results. The 45 leads shown were not qualified prospects, and the 8 appointments were from uninterested, unqualified people.
  • A video extracted from the first mentoring where I was recorded without consent, edited to simulate compliance, where I express I am very happy, taken out of context.
  • A list of automatic accesses to Zoom meetings, generated by the software, presented as evidence of my continuity of the process, and use of the software. However, I had disconnected the calendar and Ms. ******* and her partner reactivated it without my consent, for people to schedule. It is worth mentioning that none of those agendas and Zoom meetings took place.
  • A Telegram capture where she tells me: the first of many sales, after a deposit of 250 USD from an interested person, which I had to return, since it was a certification that never took place due to her change of strategy after the process.

  3- Abandonment of the process and bad faith

  On January 6, 2025, Ms. ******* abandoned the Telegram channel, the only official means of communication of the program, leaving the process inconclusive. Then, on January 9, she sent a new work plan that I formally rejected the same day for being full of restrictions, limitations and lacking guaranteed results.

  I attach again the evidence: his mail, the work plan, the capture of the Telegram channel.

  4- Blocking and impossibility of contact

  On January 15, 2025, he blocked me from Instagram, making any channel of dialogue impossible and reflecting his intention to unilaterally cut off all avenues of resolution

  On that account, he promotes hi**elf by claiming to have had 18 million USD billed to his clients.

  5- Single and consistent claim

  My claim has always been for a single total amount of ****** USD. The fact that Ms. ******* obtained the reversal of $***** USD from the bank, using misleading evidence, does not invalidate the rest of the claim or demonstrate compliance. That the bank accepted that evidence does not mean that it was real. Therefore, I reserve the right to escalate this case to ***** the ***** the *** or any other competent body if a fair resolution is not obtained.

  6- Contrast of track record and business practices

  I am a professional with honorary degrees, a public record, media contributions and demonstrable professional ethics. In contrast, Ms. ******* lacks a solid professional structure, developing her activity exclusively from social networks. Both she and her Closer, ******* *****, apply high-impact emotional sales scripts designed to induce accelerated decisions.

  In the Instagram conversations of January 15 and 16, it is evident how Ms. ******* used mental triggers of persuasion, techniques of scarcity, exclusivity and urgency, to induce me to an accelerated and emotional decision making, to make the immediate payment ***** USD additional, without clear contractual guarantees. situation that today constitutes part of the conflict.

  Their progra** offer only 1 week guarantee and promises of millionaire invoicing, which turned out to be totally false. If there were transparency, it would not have blocked all communication channels, nor would it have resorted to the presentation of manipulated evidence.

  7- Conclusion and documented damages

  My reality today is that I have been the victim of a fraudulent scheme in the amount of ****** USD. This fact should be publicly recorded to protect future consumers.

  My only intention with this complaint is that justice is served and that others do not fall for the same empty promises and manipulative sales methods. 

  I therefore formally request the Better Business Bureau to:

  1- Reject this response from Ms. ****************** dir="ltr" style="color: rgb(0, 0, 0); margin-top: 12pt; margin-bottom: 12pt; margin-left: 72pt; font-size: 12pt; font-family: Calibri, Helvetica, sans-serif; line-height: 1.38;"> 2- Post this complaint on your website to alert other consumers.

  3- Keep this dispute open, until Ms. ******* acknowledges the legitimacy of the $6,800 USD for undelivered services at ******** as requested in my settlement proposal. 

  4- I put on record that the ***** USD that she managed to reverse did not correspond to her either, since the little that was executed was detrimental, failed, and contrary to what was promised. 

  Among the damages suffered, I highlight:

  The loss of my domain, institutional mail, disappearance from search engines and destruction of my landing page , never repaired by Mrs. ******* and her partner, despite having promised it since December 16.

  The need to hire an external programmer for ***** USD to solve the technical damages caused.

  
  

  I attach again the evidence sent on March 12, essential to demonstrate non-compliance, bad faith and contradictions, which have not been uploaded to the Better Business Bureau portal.

  
  

  -Instagram conversations where the actual agreement on payment by Stripe is evidenced, for 5000 USD - November 15 and 16

  -Telegram conversations with repeated clai**, defaults and abandonment of the process.

  -Two emails where Ms. ******* offers a refund of ***** USD that she never materialized. January 10 and 15

  -The work plan, from January 9 with an extensive list of tasks not executed, and mentions of financial agreement and agreement, ***** USD paid 

  -My formal rejection of said plan. January 9, 2025

  -Promotional material where he clai** to have made $18 million USD billed to his clients. - Instagram profile, where it is also evident that he blocked me 

  -  I would be grateful if the Better Business Bureau could upload the rest of the e-mails sent to Ms. ******** requesting to resolve the situation, sent to the Better Business Bureau on March 12.

  
  

  I appreciate the attention given by this entity and remain available for any further clarification.

  I reaffirm my commitment to an ethical and professional resolution. Otherwise, I reserve the right to pursue legal and regulatory action.

  I am confident that the Better Business Bureau will play its role in protecting consumers, ensuring transparency, fairness and justice in this situation.

  This response represents my final and formal position on the facts of this case.

  Sincerely,

  Dr. ******* R

  **********************************************************************************

  
  

  ---

  De: ******* Re <**********************************************************************************>
  Enviado: mircoles, 12 de marzo de 2025 00:09
  Para: ****** *. <******************************************************************************************************************>; Better Business Bureau <************************************************************************************************************>
  Asunto: RE: You have a New Message from BBB Serving Southeast Florida & the Caribbean Complaint #******** - RECHAZO LA RESPUESTA . Y ADJUNTO PRUEBAS

   

  Estimados Seores de Better Business Bureau,

  Me dirijo a Uds. a fines de saludarles, y agradecerles su labor, como tambin, hacerles saber lo siguiente respecto a la:

  
  

  RESPUESTA A LA CONTESTACIN DE ****** ****** RECHAZO SU RESPUESTA

  La respuesta de ****** ****** ante el Better Business Bureau (BBB) est llena de afirmaciones engaosas y manipulaciones de los hechos. 

  
  

  En relacin con la contestacin presentada por ****** ******, me veo en la necesidad de RECHAZAR SU RESPUESTA y aclarar los siguientes puntos:

  
  

  1. ****** ****** MANIPUL LA INFORMACIN PARA OCULTAR SU INCUMPLIMIENTO

  ****** ****** afirma:
  "Nuestro enfoque implica completar tareas especficas cada mes, y **** continu solo hasta donde el plan lo permita."

  Esto ** *****.

  1- Manipulacin de la Informacin: 

  ****** ****** afirma:

   Nuestro enfoque implica completar tareas especficas cada mes, y **** continu solo hasta donde el plan lo permita. 

  Yo no contrat una membresa mensual.

  Pagu por un programa con promesas especficas de resultados, no por pagos mes a mes ni por un servicio condicionado a cuotas adicionales, ** de las pactadas que se estaban abonando en fecha.

  Contrat el Programa Soy High Ticket One Million: por tres cuotas de 3400 USD, el primero el 8 de Noviembre,  y luego, tras la primera mentora, ****** ******* me ofreci un Upgrade al programa VIP Insider HT pagando $***** USD adicionales, con la promesa  de un equipo especializado en cada rea.

  Si su argumento fuera cierto, por qu me cobr un monto adicional con la promesa de ** ********** si no estaba garantizando una entrega real de servicios ?

  En Instagram, ****** ****** me ofreci el Up-Grade y dej claro cmo seran los pagos y lo que recibira. Incluso insisti en que deba pagar los $***** adicionales ese mismo da de la primera mentora.

  Adjunto capturas de Instagram que demuestran que ****** ****** fue quien desarroll los trminos del Upgrade al programa Insider HT. En dichas capturas, se evidencia cmo me apuraba a pagar los ***** USD adicionales, asegurando que ese pago era necesario para "poner al equipo de especialistas a trabajar de inmediato en mi marca". Este pago deba realizarse "ya", con la promesa de que el equipo comenzara a trabajar en mi ecosistema y estrategias de inmediato.

  Sin embargo, antes de realizar el pago de esos ***** USD, no tuve la oportunidad de tener una comunicacin 1 a 1 por Telegram, como supuestamente era un "lujo o privilegio" exclusivo para los miembros del programa Insider HT. Ade**, se me present un Ecosistema diseado e implementado previamente, antes de ser parte del programa Insider HT, lo cual fue una oferta completamente distinta a la que finalmente se entreg, evidenciando un incumplimiento en los trminos acordados. Ya que solo fueron pruebas errticas, durante 2 meses de incumplimientos.

  ADJUNTO EVIDENCIAS: 

  Capturas de Pantalla Conversacin ****** ******* INSTAGRAM  15 de Noviembre,  da de primera Mentora, para el Up Grade Solicitando PAGAR los 5000 USD 

  Promesa Programa "Soy High Ticket One Milln Hotmart"

  Promesa Programa " Insider HT" Hotmart 

  
  2. SU PROPIO PLAN DE TRABAJO DEMUESTRA QUE LOS SERVICIOS NO FUERON ENTREGADOS

  El 9 de enero de 2025, ****** ****** envi un *************** modificado unilateralmente, denominado Proyecto ******* Re, en el cual especificaba que los servicios por los que ya haba pagado $****** USD por adelantado, deban ejecutarse en enero y febrero. Este monto fue abonado en buena fe, con la expectativa de recibir los servicios acorde a las promesas realizadas durante las negociaciones.

  Esto prueba que los servicios no fueron entregados.
  El documento detalla que ********* de las tareas an ******* pendientes de ejecucin.

  Si el servicio realmente fue entregado, cmo explica ****** ****** que el *************** an detallara ********* de tareas pendientes para los meses siguientes? 

  Cmo puedo ***** recibido conforme un servicio que estaba programado para ejecutarse en enero y febrero y que rechac por tener restricciones y modificaciones unilaterales?

  El 5 de Enero le solicito el Reembolso total o del 50 %, a Resultados, al cual se niega, debido a los reiterados incumplimientos y falta de entrega de servicios ya enumerados en la denuncia anterior, sumado a las negligencias 

  
  

  ADJUNTO EVIDENCIAS:

  
  

  Correo Electrnico y el *************** denominado " Proyecto ******* Re " - 9 de Enero de 2025

  Correo electrnico mo a ****** ****** rechazando el Nuevo *************** - 9 de Enero - 2025

  
  

  Adjunto ** ************************* dir="ltr" style="color: rgb(200, 38, 19); margin: 12pt 0px; font-size: 14pt; font-family: Calibri, Helvetica, sans-serif; text-align: left; line-height: 1.38; text-indent: 0px;"> Capturas de ***************************************** dir="ltr" style="color: rgb(0, 0, 0); margin: 12pt 0px; font-size: 14pt; font-family: Calibri, Helvetica, sans-serif; text-align: left; line-height: 1.38; text-indent: 0px;"> Ms Evidencias de los incumplimientos reiterados, nunca conoc a ningn miembro del equipo de expertos, 3 mentoras canceladas, problemas recurrentes y tcnicos del hub, falta de gua, prdida de dominio el 16 de diciembre, junto con Landing page destruida sin autorizacin, mail empresarial perdido, desaparicin de todos los motores de bsqueda mi nombre, mi especializacin, mi mtodo, lo cual me hizo perder prospectos, y clientes, pruebas e intentos fallidos y errticos que confundan a mi audiencia y hacan perder autoridad, etc. , 

  
  

  
  

  3. LA GRABACIN DE LA PRIMERA MENTORA NO ES UNA PRUEBA DE ENTREGA DEL SERVICIO

  
  

  ****** ****** present un fragmento de la primera mentora donde me da la ********** y donde expreso mi entusiasmo inicial diciendo "Estoy muy feliz".

  Esto no es una prueba de que el servicio fue entregado, sino una tctica manipulativa para desviar la atencin del incumplimiento posterior.

  ****** mentora inicial, ****** prometi resultados y un servicio que ja** cumpli.
  Grabar sin consentimiento podra ser un delito en varias jurisdicciones.
  Una primera reunin llena de promesas no prueba que se hayan ejecutado las tareas pactadas, plasmadas en las promesas de Hotmart, contratadas.

  Mostrar un video de Telegram no es una prueba de entrega de servicios, ya que tengo 70 capturas de pantalla de Telegram donde reclamo sus incumplimientos, fallas de estrategias, 3 mentoras canceladas, nunca conoc a ningn miembro de su equipo prometido, y lo que figura en las promesas de Hotmart nunca se ejecut ni se entreg.

  
  

  4. EL COMERCIANTE OFRECI DOS REEMBOLSOS DE $***** USD, LO QUE CONFIRMA SU INCUMPLIMIENTO

  ****** ****** me ofreci dos reembolsos de $***** USD (el 10 y el 15 de enero), lo que demuestra que reconoci su incumplimiento.

  Un proveedor que cumple no ofrece devoluciones.
  Si realmente entreg el servicio, por qu intent reembolsarme $***** USD dos veces y luego no cumpli?

  Niego que pueda tener documentos firmados como prueba de mi conformidad de entrega de servicios, ya que nunca firm ni acept conformidad de estos trminos, ni de entrega ni de cumplimiento de servicios.

  Por esta razn, denunciar nuevamente por presentar pruebas manipuladas y falsas, a la Federal Trade Commission  (***)  y ante el BBB.

  El 10 de enero ya denunci a la *** con el Report Number ********* y elevar una nueva denuncia.

  Adjunto Evidencias:

  Mails enviados Fecha 10 de ************* 15 de Enero por ****** ******** el ultimo a modo "Recordatorio"

  Mail en Respuesta con mis Datos Bancarios da 10 de enero

  Mail en respuesta con mis datos Bancario da 15 de Enero

  
  

  5. ME BLOQUE DE TODAS LAS VAS DE COMUNICACIN PARA EVITAR RESPONSABILIDAD

  El 6 de enero de 2025, ****** ****** abandon el canal de Telegram donde se manejaba la comunicacin del proyecto, ignorando mis reclamos de incumplimiento y solicitud de reembolso.

  Desde el 15 de enero de 2025, me bloque de todas las vas de contacto, incluyendo correo, redes sociales y todo su equipo de trabajo.

  Incluso me bloquearon ******* *****, la closer, y su supuesto socio, Flix ******** a quien recurri para que solucione los problemas ****** que provocaron, de dominio, y me bloque de 2 nmeros telefnicos.

  Bloquearon a toda persona que intent interceder, tanto en Instagram como en WhatsApp.

  Si los servicios fueron entregados correctamente, por qu me bloque la Sra. ******** y  todo su equipo, y evit cualquier comunicacin conmigo?

  El 12 de enero le envi un nuevo correo pidiendo un contrato retomando el acuerdo inicial y tampoco tuve respuesta.

  
  El 17 de enero le solicit por email solucin a todos los daos y perjuicios ocasionados, por prdida de dominio, e-mail institucional, desaparicin de los motores de bsqueda, automatizaciones obsoletas que me ******* perjudicando,  y tampoco respondi ni resolvi nada.

  Adjunto Evidencias: 

  Abandono del ************************************* dir="ltr" style="color: rgb(237, 92, 87); margin: 12pt 0px; font-size: 14pt; font-family: Calibri, Helvetica, sans-serif; text-align: left; line-height: 1.38; text-indent: 0px;"> Mail enviado el 12 de Enero sin respuesta 

  Mail Enviado el 17 de Enero sin respuesta 

  
  

  6. ****** ****** INTENTA DESACREDITARME PARA DESVIAR LA ATENCIN DEL INCUMPLIMIENTO

  ****** ****** menciona otros reembolsos que solicit en Hotmart para intentar desacreditarme.

  Esto ** ***** y mal intencionado.

  Los cursos en cuestin fueron de [LCF] y [SH], a los que ingres con garanta de satisfaccin, y  me retir bajo los trminos acordados con los propios los propios creadores, 

  Con Hotmart tengo una muy buena Reputacin. 

  Asimismo, yo comercializo mis Infoproductos por Hotmart.

  ****** ****** est usando una estrategia de difamacin para desviar la atencin de su incumplimiento.

  
  

  7. TTULOS HONORFICOS Y LA RESPONSABILIDAD TICA EN LA GESTIN DE MI CASO

  Quisiera enfatizar que soy doctor honoris causa y doctor de doctores honoris causa, ttulos honorficos otorgados en 2023 y 2024 despus de rigurosas evaluaciones y revisiones exhaustivas por organismos de gran prestigio, como la ******, que llevan a cabo procesos de investigacin profundos antes de otorgar tales distinciones. Estos no son simples reconocimientos, sino ttulos honorficos que reflejan un compromiso absoluto con los ** ***** estndares de tica, moral y responsabilidad profesional.

  Es importante sealar que ja** realizara una denuncia en ****. Los organismos que me han otorgado estos ttulos son extremadamente rigurosos en la revisin de mi trayectoria profesional, y cualquier conducta que infrinja los principios de tica puede incluso poner en riesgo la revocacin de estos ttulos. Mi responsabilidad como profesional es intachable, y mi objetivo es asegurar que se respete la integridad en todos mis acuerdos y relaciones comerciales.

  Adjunto:

  • DOCTOR HONORIS CAUSA - 2323
  • DIPLOMA DE DOCTOR HONORIS CAUSA - 2023
  • DOCTOR DE DOCTORES HONORIS CAUSA - 2024

  
  

  8. RECHAZO SU RESPUESTA - EXIJO QUE SE MANTENGA ABIERTA ******** y ** **** PBLICA PARA PREVENIR A OTROS DE LAS MALAS PRCTICAS por parte ****** ******* y CHA CHING MOVEMENT LLC

  ****** ****** manipul la informacin y tergivers los hechos.
  Su propio *************** del 9 de enero demuestra el importe pagado por adelantado, y que los servicios no fueron entregados.
  Hotmart verific la falta de entrega.
  ****** ******* me ofreci reembolsos, y no los cumpli.
  Bloque toda comunicacin para evitar su responsabilidad.
  Intent desacreditarme con informacin irrelevante y engaosa.

  Solicito que el BBB no acepte su respuesta y mantenga abierta ******** hasta que se resuelva el caso de ****** ***** y transparente.

  Denunciar nuevamente ante el BBB por presentar pruebas manipuladas, ade** de escalar el caso ante la ***, organismos de defensa del consumidor y la Attoney General.

  **************************** R

  
  

  Evidencias que adjunto: 

  • Mail 09 de enero de ****** ******* con Nuevo *************** " Projecto ******* R "