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Find a Location

Sutherland Management, Inc has 1 locations, listed below.

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    Business ProfileforSutherland Management, Inc

    Association Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    610 N Wymore Rd STE 200, Maitland, FL 32751-4239
    BBB File Opened:
    10/10/2006
    Years in Business:
    26
    Business Started:
    6/20/1997
    Business Started Locally:
    6/20/1997
    Business Incorporated:
    6/20/1997
    Type of Entity:
    Corporation
    Contact Information

    Principal

    • Theresa Sutherland, President

    Customer Contact

    • Theresa Sutherland, President
    • Clarence Sutherland, Vice President
    Additional Contact Information

    Fax Numbers

    • (407) 774-8375
      Primary Fax

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/02/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    We have been trying to find out the balance owed in this account for over a week already. We understand the account is in collections and the accts were handled by the attorneys. We were first directed by Felicia A****** to contact********************. ****** informed they dont handle the case anymore to contact Newson. We then proceed it to contact Newson, who then notifies us that they no longer represent Lynwood. Felicia left on vacation and was of no help, which is not uncommon. She proceed it to direct us to contact Stephanie, Community Manager, which has yet to respond to emails. I have also, spoken to Linda, who tried to help but continously repeated she couldnt do anything. I have emailed Richard, who is apparently, Stephanies manager but still no response. The HOA has only 1 person doing estoppel letters, which is Felicia, who is currently on vacation and doesnt answer email. All we need is a letter in company letterhead stating balance owed to bring account current.
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Paula V

    1 star

    04/19/2023

    I have tried for a year and a half to try to get this community to understand we need explanation on why we are charged $246 a month and we live in a community of this, a disgrace. I have uploaded pictures or tried to upload pictures and I get deleted I contact the manager at Sutherland Stephanie Mahoney and she sends me a violation Every time I send her a complaint about the community. This organization needs investigation. They are abusing the residence, over charging fees and they don’t repair anything.I’ve waited for a year to have working sprinklers that is a danger to anyone that walks foot to my front door. They can slip and get injured because the sprinkler heads are broken and it literally just spits out water worse than a Fossett. and they still will not repair it. however, I still have to pay these fees I can go on and on about what I face in this community. I have gone over the budget and financial list of what we pay and I can find over 15 that we pay for monthly in this $246 that they do not repair and or address. The pool water has been tested. It is not safe for people to swim in. The filters are not cleaned ever. I do it every time I used to go there on a daily basis .I had to call the fire fighters because our sewer was overflowing with a disgusting smell in this heat. We pay for sewer cleaning in that $246. It hasn’t been touched for over a year and a half. Whenever you send a complaint or an inquiry and ask, why do I pay these fees if you guys do not address or accommodate, they send you a violation over a tedious toy in your front yard or they send you a violation for a water softener that is necessary because of the water in this community is so Disgusting your hair falls out and your skin itches for days after a shower. I need help! I am soon going to use my life savings to get me a lawyer not only for myself I can buy another house and get out of here, but it’s mainly for the elderly people that are getting abused and taken advantage of

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