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Business Profile

Auto Air Conditioning

SubZero Home Heating And Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used this company to install a new complete AC unit (inside, outside, ducts, thermostat). Invoice date was December 9, 2022 for $4,875.99 which was paid in full in cash. Every time someone was supposed to come to do something, we were told a day/time yet nobody showed. When we asked Samuel for an update, there was always an excuse-- court date, sickness, babysitting, other jobs, forgot, license suspended-- and usually followed up with an attitude. When getting inspections done for the permit we had to pull we were informed that none of the required stickers and paperwork were on the unit so they dropped the stickers off weeks later. Still didn't have the AHRI needed for the permit. After the lack of communication and overall unprofessionalism from Samuel, we told him if we did not hear back from him we would file against his contractors license to which he replied, "your threats mean nothing I will whipe my *** with the building department." On May 11, we contacted Samuel to let him know that the brand new outside unit would only run for a couple minutes then trip the breaker. Tuesday (May 16) a technician came out to replace the compressor under warranty. The new compressor was also bad, so Samuel told us to contact the wholesaler directly (if you are familiar with any sort of wholesale/retail situation, you know that wholesalers don't deal with homeowners directly) and to see if they could come out and replace it because Samuel would be out of town and they had already "gone out of the way to do what we can to help you". After going back and forth with the wholesaler, they agreed to supply another new compressor but we had to pay $150 for a diagnosis and then had to pay another company that the wholesaler recommended $700 to install the new compressor. Samuel stated that since he replaced the compressor the first time under warranty and that this was the second unit that was bad, that it was out of his hands.

SubZero Home Heating And Air Conditioning is NOT a BBB Accredited Business.

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