Reviews

Review Details

• Review fromNorman S

  Date: 08/15/2025

  5 stars
  Despite the below average rating, I still took a gamble. The employee took the time to explain everything that the service includes and what yo expect. It's been almost a year and I've seen only a handful of ants. I can't complain.

  EcoShield Pest Solutions Delaware

  Date: 08/18/2025

  Hi Norman, thank you for sharing your experience and for giving EcoShield a chance despite your initial hesitation. We’re glad to hear that our team took the time to explain everything clearly and that you’ve seen a noticeable reduction in pest activity over the past year. That’s exactly the kind of long-term protection we strive to provide. If you ever have questions or need support, please don’t hesitate to reach out to us at [email protected]. We appreciate your partnership and look forward to continuing to keep your home pest-free.

  — Via I.

• Review fromPatrick B

  Date: 11/13/2024

  1 star
  I'm trapped in a contract after being told they would provide a one time service and not charge me to cancel afterwards.
  
  I recommend finding an alternative company.
  

  EcoShield Pest Solutions Delaware

  Date: 11/14/2024

  Hi Patrick,

  Thank you for sharing your feedback. We understand that clarity around service agreements is essential, and our team makes it a priority to review the details of our agreements with every customer before starting service. We’re committed to ensuring you feel fully informed and supported. Please reach out to us directly at [email protected] so we can address your specific concerns and work toward a resolution. 
  
  Sincerely,  
  Customer Feedback Team

• Review fromTori C

  Date: 10/02/2024

  1 star
  After being told at the door that the rep talked to my husband and just needed a signature for service (attempted to call husband but he didn’t answer) that it wasn’t a term contract and we could cancel anytime, today after 3 visits with no clear difference in pest control and attempting to cancel future service I learned I was in a 3 year (or 24 mo the woman continued to fluster over the details on the phone) contract. $300 to cancel. cool.

  EcoShield Pest Solutions Delaware

  Date: 10/16/2024

  Hi Tori,

  Thank you for sharing your experience. We understand how frustrating it can be to deal with unexpected contract terms and billing issues. At Ecoshield Pest Solutions, we strive to ensure all service agreements are communicated clearly from the start, and we regret that this was not your experience.
  
  We’d like to review your account and work toward a resolution regarding the cancellation concerns. Please reach out to us at [email protected] so we can investigate further and address the situation appropriately.
  
  Thank you for bringing this to our attention.
  
  Customer Feedback Team

• Review fromSaqib K

  Date: 09/17/2024

  1 star
  The salesperson from eco shield came to the door and asked that they can perform pest control service for half price. They will waive the $300 fee. Once the service was performed and credit card was provided, the sales person signed up for the yearly contract with my knowledge. When recieved a call for next service, i asked i did not signed up for any additional services. The rep told me i will be charged $300 a cancellation fee.

  EcoShield Pest Solutions Delaware

  Date: 10/16/2024

  Hi Saqib,

  Thank you for sharing your experience. We understand how frustrating it is to feel misled regarding the service and contract terms. At Ecoshield Pest Solutions, we aim to provide transparent communication and ensure that all agreements are clearly understood. We regret that this was not your experience.
  
  We’d like the opportunity to review your account and address the concerns about the service and cancellation fee. Please reach out to us at [email protected] so we can investigate this further and work toward a resolution.
  
  Thank you for bringing this to our attention.
  
  Customer Feedback Team