Reviews

This profile includes reviews for Carpet and Tile Mart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Carpet and Tile Mart has 17 locations, listed below.

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  Carpet and Tile Mart

  230 N DuPont Hwy New Castle, DE 19720-3222

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  Lomax Carpet and Tile Mart

  351 W Schuylkill Rd Pottstown, PA 19465-7438

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  Carpet and Tile Mart

  3515 N 5th Street Hwy Reading, PA 19605-1703

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  Carpet and Tile Mart

  1410 Kenneth Rd York, PA 17408-2271

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  Carpet and Tile Mart

  5103 Carlisle Pike Hampden Township, PA 17050-2400

Review Details

• Review fromBarb H

  Date: 09/04/2025

  5 stars
  Dylan was great! The customer service was phenomenal. Dylan went above and beyond to help me find the flooring that I needed. I highly recommend the services. It was so nice to actually have someone listen to my needs as a customer and reach out to me throughout the process. Great service!

  Carpet and Tile Mart

  Date: 09/05/2025

  For over 58 years we have strived to provide the best possible service, selection, and value to our clients. We thank Barb Hamilton for her review, and the kind words of Dylan and his service level. Thank you for taking the time and for your business.

• Review fromDebra S

  Date: 08/05/2025

  1 star
  They did not provide the necessary product needed to finish the job. The contractors did not do a professional job leaving gaps between tiles. The product needed to complete the job was promised in 5-7 days but it was not arrived. Still arguing to get job done

  Carpet and Tile Mart

  Date: 08/06/2025

  For over 58 years we have strived to provide the best possible service, selection, and value for our customers. We thank you for your feedback and apologize that your installation experience was not completed as promised. While we do thousands of installations each year that go perfectly, we regret that your project did not. We will address your concerns. Please contact our store manager.

• Review fromNatalie R

  Date: 07/31/2025

  1 star
  Worst customer service, employee and manager. Ordered carpet and was quoted an estimated price supposedly including everything only to find out that was not the case. They are back pedaling and now wanting to charge installation fees etc bringing their estimate up over 500.00 more. Horrible . Don’t use this company if you don’t want to be disappointed. Manager Catherine didn’t do a thing and Garrat will say anything just to make a sale in my opinion. No wonder they charge a non refundable 50.00 to measure. It’s the only money they could ever get from me. So they gained 50.00 but lost 1200.00

  Carpet and Tile Mart

  Date: 08/01/2025

  For over 58 years we have strived to provide the best possible service, selection, and value to our customers. We thank you for our feedback and apologize you are not happy with our service. We do our best to provide the best possible estimate while in the store but cannot provide an exact quote until we measure and inspect the project. Once we have to exact scope of work and exact measurements, we provide a final and exact quote. Our store manager Jason Hartley who was not involved in this process would love the opportunity to work with you to satisfy your concerns. Please contact the store if you were kind enough to give us the opportunity to make this right.

• Review fromJen E

  Date: 07/26/2024

  1 star
  While a few of the employees were polite, the whole install was a disaster. We arranged a date for the floor installation and then a few days later I was told the flooring wouldn’t arrive until the day of the installation and I had to reschedule. That was my first inconvenience. The installers parked in front of my neighbor’s place even though parking was readily available in front of my house. They left trash all over, inside and outside. My white walls became a light brown. The installer said they would move my furniture back to its original locations. They put it back incorrectly after damaging my furniture. They put holes in my baseboard trim and blamed it on the rotten subfloor from previous water damage. Funny how those holes weren’t there a few weeks ago when the house was painted. They removed the toilet to do the bathroom floor and refused to put it back due to a leak even though they had called a plumber friend. I wound up having a filthy house and a non functioning bathroom. (I’m glad I took pictures of all the damage.) The real getter was when I called to report my concerns and was told that the installers said the wood was rotten before they started working. And that I would have to pay for the materials and labor to have them fix it. Absolutely not. I refused to pay to repair something that someone else damaged. At this point, I am done with the company. If they want to make restitution, reimburse me for the cost of repairing/replacing the damaged furniture, or otherwise compensate me for all the trouble, then I’m willing to listen. Otherwise I hope I never hear from them ever again.

• Review fromJane R

  Date: 08/03/2023

  1 star
  I have never been more appalled before in my life than shopping at this store and having interacted with a "manager" who throws the N word around at people. Shame on you

  Carpet and Tile Mart

  Date: 08/04/2023

  For over 56 years we have strived to provide the best possible service, selection, and value to our customers. We apologize that you were not happy with your experience with us, and would love to understand why.

• Review fromSadasiva R

  Date: 07/26/2023

  1 star
  Although I was told that this is a fine company to work with and also having reasonably good experience at the store, I am disappointed that the engineered wood floor install overall didn’t go that well as there is a height/ thickness difference between the old and new wood that probably was not accounted for, creating trip hazard between wood and tile area at washer room and gaps at door trim and wood floor at many places in kitchen, dining etc. The new wood was also squeaking at few places and some damage was done during install/ moving to a couple of 6 foot wood cabinets and my entrance door jamb probably due to pulling the storm door too much and the hydraulic unit snapping and wood cracked.

  Carpet and Tile Mart

  Date: 07/27/2023

  For over 56 years we have strived to provide the best possible service, selection, and value to our customers. We thank you for bringing your concerns to our attention and apologize. While we do thousands of installations each year, occasionally we run into specific issues in each unique home. This includes subfloors and existing flooring in each home. Often we review these challenges and moldings are very commonly used to deal with these height differences. Wood floors and subfloors will always expand and contract with the different humidity and temperature differences in the home throughout the year. Please contact our location if you require anything.