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Business Profile

Patent Search

Bureau of Patent & Trademark

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent company claiming to be the Patent office. Sent an invoice for a Patent renewal for $1899.00. Our office paid this as we thought it was a real invoice for a patent that we have. We mailed a check to the address provided on the invoice. This check was mailed on 12/19/2022

    Business Response

    Date: 09/12/2023

    ---------- Forwarded message ---------
    From: Bureau of Patent & Trademark <[email protected]>
    Date: Tue, Sep 12, 2023 at 3:42 PM
    Subject: Re: Complaint ID ********
    To: *** **** <***@*******.com>, <[email protected]>


    Dear Sir/Madam,

    Thank you for your reply. Please be noted that the refund check  for the amount of $1899 has been sent out. Please inform us once you receive it.

    Should you have any questions, please do not hesitate to write back to us.

    Best regards,
    Bureau of Patent & Trademark
    Information center

    Customer Answer

    Date: 09/22/2023

    This complaint has not been resolved and I have received no information on it.

     

    *** ****

    Business Response

    Date: 10/30/2023

    ---------- Forwarded message ---------
    From: Bureau of Patent & Trademark <[email protected]>
    Date: Fri, Oct 27, 2023 at 9:57 AM
    Subject: Re: Complaint ID ********
    To: Dispute Resolution Team <[email protected]>, *** **** *****************


    Dear Sir/Madam

    Complaint ID ********

    We would like to inform you that the refund of the full amount was made successfully to " *** ******** *********, Inc.", and they have received the funds also( the check was cashed by them on Oct. 07, 2023).

    We request you to mark the complaint resolved and please send us the letter that the complaint has been closed.

    We look forward to hearing from you soon.

    Best regards,
    Bureau of Patent & Trademark
    Information center

    Customer Answer

    Date: 10/30/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *** ****  

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