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Business Profile

Night Club

Yalla by Space

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 7, 2025, I signed a contract with this venue reserving the entire rooftop bar for a private event (contract attached). The event, a party for my husband's 50th birthday, was booked for *************** starting at 9pm. There will be approximately ***** people attending, including out of town guests. Between March and July 2025, I exchanged numerous emails with the General Manager and the owner of the venue, discussing various details of the event. On July 15, 2025, I spoke to the new General Manager of the venue, ******, who informed me that he would not honor the contract that I had signed. He informed me that as the contract had been signed by his predecessor, he has no obligation to honor the contract, and accordingly I will not be permitted to host my party at Yalla Oasis Rooftop. I tried to explain to him that I had a signed contract with the venue, and that a change in the General Manager would not negate the legality of the contract. But he would not budge. At this late date (about one month prior to the event), I am unable to find a reasonably priced venue for this event. All of the venues that I have contacted are quoting me prices approximately $15,000 for such an event. I am very frustrated, and believe Yalla has a legal obligation to honor my contract. If they do not honor the contract, I expect them to pay me $15,000 to find an alternate location.

Yalla by Space is NOT a BBB Accredited Business.

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