Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gas Station

Shell Gas Station

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday June 29th, Shell Gas Station located ********************* advertised on ******** and Radio to give $25 gift cards to the first 95 people between 12noon and 2pm. I attended this event and waited in line over one hour before 12noon and was number 5 in line. When the event started at 12noon there where no gift cards available to be given away.

    Business Response

    Date: 09/17/2024

    Dear Dispute Resolution Team,

    Thank you for bringing this matter to our attention. We have reviewed the complaint from *** **** ****** regarding the $25 gift card promotion at our Shell Gas Station located at ********************************************************************

    We would like to clarify the following points regarding the situation:

    1. Issuance of the Gift ************************* did indeed receive the $25 gift card on the day of the promotion, June 29th, as part of our advertised event. We had the gift cards available and distributed them as promised to the first 95 people, including *** ******, who was number 5 in line.


    2. Use of the Gift ************************* returned to our station nearly two weeks later, attempting to use the gift card after it had expired. The expiration of the card was clearly communicated, and unfortunately, we were unable to honor the card once it had passed its valid date.


    3. Previous Complaint Resolution: *** ****** escalated this issue by filing a complaint with the District of Columbia government. We provided the necessary documentation and details regarding the distribution and expiration of the gift cards, and we won the case based on the facts presented.


    In light of these facts, we believe we have already addressed and resolved *** ******* concerns fairly and in accordance with the terms of the promotion. If you require any additional information, please do not hesitate to reach out to us.

    Thank you for your attention to this matter.

    Sincerely,
    ******** Z *****
    Shell Gas Station
    **************************************************************************
    Phone: ************
    Email: ****************************

    Customer Answer

    Date: 09/24/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21927261

    I am rejecting this response because:None of the statements made by the merchant is true, no gift card was ever issued in this matter and the statements made by the merchant is all totally false.


    Regards,

    **** ******








Shell Gas Station is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.