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Business Profile

Anesthesiologists

Anesthesia Dynamics LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Anesthesiologists.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My HRA sent a check for my deductible amount to pay my bill in full. The check was cashed 8/27/24. Yet, my husband account has been sent to collections. I have spent hours contacting Anesthesia Dynamics, my *** and the collection agency trying to get this corrected. In September 2024, a case was opened to verify and I was called several weeks later stating they did not cash the check and was sent back to collections. I have provided them all info needed to correct this. This is not the only bill that I have had to call repeatedly about to get it fixed with Anesthesia Dynamics. I have literally switched doctors offices for a procedure so I didn't have to deal with this company any longer. Name on this account number is ******* ******.

  • Initial Complaint

    Date:01/19/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter saying *************** was refusing to pay an agreed upon anesthesia rate and is now billing me for the balance. The statement date is 11/13/24 for a service back from 10/15/20 which I have already paid all bills and balances from that service at that time (4 years ago). This seems like a scam and illegal? I have not responded to this letter/claim and am reporting with BBB to seek further assistance. Documents attached. Thank you

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received bill for $456 in November 2024 for an in-network claim for a procedure that happened in 2020. I had met my deductible and have 100% coverage after; there don't appear to be any clauses from my full coverage plan that would justify any charges, and I've had this procedure in-network with anesthesia on the same plan with no charge two times since. I never received a bill and have been at the same address the entire time. This appears to be the case for others in ****** reviews in recent weeks, so I do not believe it was ever sent before now. Insurance has advised that this has been archived and is too late to appeal on their end. It is predatory to bill this long after the fact. Please see Texas Civil Practice and Remedies Code, Chapter 146: ********************************************************* Only resolution here is to remove the balance from my account.

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to send payment by check multiple times as I was not comfortable with their payment website or providing my personal banking information over the phone and they advised that was ok and I could send checks instead. All payments were returned to my bank. I was told by one representative that the first payment was sent back because the check was sketchy. I advised them I have issues another check attempting to pay bill. I called my bank and got the trace number for the payment so they could see it was sent. I was toldt account would not be sent to collections because I was actively trying to to pay the bill and trying to resolve it with them and if it was not received I could try another payment method. I had not heard anything back from them. I called today to find out about my payment being sent back to find out my account was sent to collections anyway despite being told it would not be. I was advised by one party that both my checks bounced even though they had not even attempted to cash them. Then I was told by another representative that the notes indicate I called in about my check bouncing when I had not because the checks were never attempted to be cashed. I asked for a supervisor multiple times and they refused stating there was not a supervisor on shift at all. I made a payment and they refused to accept it stating they would refund my payment. They are trying to blame it on me because they offered a couple times of over the phone payment even though that is not what I was told by a previous representative that I could attempt that later as they would not send my account to collections and they have the notes documented as I was the issue and not trying to pay my bill.

  • Initial Complaint

    Date:01/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I overpaid on my account by $100.00. When I realized my mistake, I called them on 3/15/22 and requested a refund. They acknowledged my overpayment and told me it would be 6 to 10 weeks for the check to come to me. I called on 5.24.22 to ask about status, left a message. On 5.27.22 I spoke with ***** who told me the paperwork was complete, and I should have received the check. She would send the request to her supervisor for further review. On **** I was told that the Supervisor ****** will follow up. I have spoken with ****** on multiple occasions; 6.28, 6.29, 7.8, was told they were working on it. I called on 7.29, 8.11, 8.31. left messages no response. I have sent numerous emails to [email protected] with no response. I was told that they would email the CEO ***** and cc me but that didn't happen. I want a refund for my overpayment.

    Business Response

    Date: 02/14/2023

    To Whom it May Concern, 

    Our response to this complaint is as follows.

    This patient requested a refund of overpayment on her account.  The patient advocate team took her information and per protocol escalated the refund request to accounts payable.  This is the only responsibility of the patient advocate team.  Unfortunately, there was a breakdown after the request went to the AP department and the refund was not processed, which is our error. 

    On January 16th, 2023, this issue was escalated to me, the VP of Operations.  I emailed the patient and let her know that I was personally going to handle this request as I do agree that it has taken far too long.  I asked the patient to confirm her bank routing and account numbers to allow for an ACH transfer, expediting her refund.  The patient confirmed this information on January 18th, 2023.  The transfer was setup and funded on January 19th, and confirmation of receipt of funds was confirmed by the patient on Monday, January 23rd, 2023, the same date of the BBB letter.

    This was a matter of human error that, unfortunately, caused an unnecessary delay in refunding her credit.

Anesthesia Dynamics LLC is NOT a BBB Accredited Business.

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