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Business Profile

Event Design

Clarion Events

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made multiple purchases for the event ******* *** in *************. The event was March 8-10 2024. I purchased a 3 day ticket,a photo op,and a panel ticket. I spent hours in line to get into the building,no water stations were available,it was overcrowded could not move. I spent over 4 hours in line waiting for parts of the event just to be told that they had oversold tickets to meet people and they would just have us wait without saying anything aboutbeing sold out in advance. All events I was scheduled to see were delayed and shortened by a significant amount of time, specifically the **** **** panel I paid additional money to attend did not even run half of the scheduled time.The event said they take no responsibility in the management of the panels and they do not deal with refunds. It was a horrible experience and I just want a refund for the actual event and the panel. I do not want the photo op refunded as I received what I paid for the photos.

    Business Response

    Date: 07/23/2024

    Ms. ***** raised her concerns with our team on March 10, 2024. As was explained to Ms. ***** in detail via email over the period of March 14, 2024 through March 27, 2024, there were water fountains at all bathrooms, we cannot guaranty the run time of any celebrity panel, and the paid panel was managed by the celebrity guests’ management, and therefore we have no ability to provide a refund. Despite these reasonings, we want to ensure our guests ultimately enjoy their experience, and we offered Ms. ***** a Sunday badge for ******* *** 2025 on March 26, 2024 in consideration for her troubles, which she accepted via email that day. We consider this matter resolved.

    Customer Answer

    Date: 07/23/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** *****

Clarion Events is NOT a BBB Accredited Business.

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