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Business Profile

Event Planner

ReedPOP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

This profile includes complaints for ReedPOP's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ReedPOP has 2 locations, listed below.

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    • ReedPOP

      201 Merritt 7 Norwalk, CT 06851-1056

    • ReedPOP

      383 Main Ave Norwalk, CT 06851-1543

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a VIP ticket that should have included a signed poster. We were told there was no signed poster despite our having paid extra for it. When we asked how to resolve the issue, we were told to email ReedPop. I have sent multiple emails and received no response. I just want a refund for the 2 tickets I purchased or the signed poster.

    • Initial Complaint

      Date:04/10/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reedpop/reedpop.com refuses to give me my tickets for a ***** **********: **** in ******* on Aprile 12th, 2025

      It is April 9th. We still haven't received the email with my tickets/activation codes!

      They were purchased under my wife's email, ************************.

      The website states

      "If you don’t receive them before April 10, please email our Customer Service."

      They do not answer.

      Purchaser: **** *******
      **** Card Ending in: ****
      Purchase Date: 02/04
      Reference/Transaction ID: ***************** for ****
      Transaction Description: ********* ** **** **** ************* ** 214.15

      Customer Answer

      Date: 04/11/2025

      Close this case.

    • Initial Complaint

      Date:07/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a pop from their site. Been over 10 days and it is still not shipped. I have emailed them twice and all I get is a automated response from them. I want my money back and if they refuse I want them turned in and shut down from fraud and stealing
      Order #************

    • Initial Complaint

      Date:03/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My partner and I have COVID and will not be able to attend **** on Saturday. No one from ReedPop will respond to my request for refund. I would like our 2 passes voided and to be refunded.

    • Initial Complaint

      Date:03/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. I purchased tickets to an event that ReedPop was putting on. Due to personal reasons, I am unable to attend. I contacted their support and was told that they cannot offer me a refund but would allow me the opportunity to sell my tickets on their controlled environment via ******** when the window is available. The window opened to sell the tickets and they are denying me the right to do so. A buyer needs to be in place first before I'm allowed my refund. Ive contacted them several times to get a refund for my tickets as I knew pretty early on that I was going to be unable to attend. I was able to cancel my hotel reservation and all other expenses associated with this event without any issue with the exception of the event itself. It doesn't seem right that they are allowed to operate like this in such an oppressive manner and I'm raising these concerns to try and bring attention to this anti-consumer behavior. Thanks.

      Business Response

      Date: 03/15/2023

      Thank you for reaching out - I understand that not being able to receive a refund is frustrating. However, we do have our refund policy clearly set out during your point of purchase and on our FAQ pages. We don't offer refunds for the event, and working with **** helps us facilitate refunds.

       

      Again, I know this is frustrating, but that policy was clearly communicated ahead of time and during your purchase.

      Customer Answer

      Date: 03/16/2023



      Complaint: ********



      I am rejecting this response because: It was not clearly communicated. It is hidden in the webpage and only explain after the purchase of tickets. This is a scam and a poor way to manage events. Again, even Ticketmaster allows for the reselling of tickets for events. I would like to pursue this further to prevent others from dealing with this in the future.



      Sincerely,



      ****** ******

      Business Response

      Date: 03/16/2023

      Again, I understand you're frustrated, but it is located on our tickets information page just beneath the ticket information: *********************************************************** ******* ** *** ***** ***************************************************************** and located on the purchasing page prior to purchase: ********************************************************

    • Initial Complaint

      Date:01/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been dealing with the same nonsense with this company all month now. They have been lying to me about my order. They claim they send our badges in batches. Yet I've gotten no tracking information nor anything from my **** office. I'm getting concerned that my order hasn't been taken care of. I want them to be held liable & either finish the job & make sure my badge arrives by next week no later as promised. I need them to actually check my account & find my stuff. I have celebrity VIP status I can't afford to repay for. They are indeed liable.

    • Initial Complaint

      Date:12/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an event scheduled for 10/28/22. I paid reedpop about $700 for 7 tournaments and a weekend pass. My father had a stroke and I had to take care of him and I could not attend. I immediately asked for a refund and they said they wouldn't. They said they would send my merchandise, but I haven't received anything but promises and they cannot provide a tracking number. Now they say they do not have the most expensive item I paid for and are replacing it with items I do not want that are 90% less valuable. Thos whole thing feels wrong and has wasted so much of my time.

    ReedPOP is NOT a BBB Accredited Business.

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