Reviews
This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 642 Customer Reviews
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Review fromRobert R.
Date: 04/15/2025
5 starsRobert R.
Date: 04/15/2025
Both service tech were fabulous and solved my problem quickly
Quadient, Inc.
Date: 04/17/2025
Hi ******* thank you for reaching out to share your experience with us! I am very happy to hear that our service technicians provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Ali, Customer Service ManagerReview fromCarolyn O.
Date: 04/15/2025
5 starsCarolyn O.
Date: 04/15/2025
Manny was helpful, kind and resolved my issue in a timely manner.Quadient, Inc.
Date: 04/16/2025
Hi *******, thank you for reaching out to share your experience with our Customer Service Representative Manny! I am very happy to hear that Manny provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromDeborah S.
Date: 04/11/2025
5 starsDeborah S.
Date: 04/11/2025
Michael W***** was extremely helpful in addressing my inquiry. He patiently worked through the issue and was able to find the payment we made to apply it to our account.Quadient, Inc.
Date: 04/14/2025
Hi ******** thank you for reaching out to share your experience with our Customer Service Representative Michael! I am very happy to hear that Michael provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service ManagerReview fromZach R.
Date: 04/11/2025
5 starsZach R.
Date: 04/11/2025
Precious was a pleasure to work with. She fully understood our circumstances, was very empathetic and made it a very positive experience for us.Quadient, Inc.
Date: 04/14/2025
Hi ***** thank you for reaching out to share your experience with our Customer Service Representative Precious! I am very happy to hear that Precious provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromJames M.
Date: 04/11/2025
5 starsJames M.
Date: 04/11/2025
I had a ink cartridge that had gone bad and the company replaced it without hesitation! The postage machine is relatively expensive in a time when most communications are done by email...so this willingness to help out meant a lot to me. Thanks!Quadient, Inc.
Date: 04/14/2025
Hi ****** thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromChris G.
Date: 04/10/2025
4 starsChris G.
Date: 04/10/2025
Initially I was having a very difficult time getting what I needed. However once Windy S. in the Customer Interaction Center stepped in I was able to get what I needed. She knew what I needed and how to get it, follow up repeatedly until my issue was resolved, and was courteous and a pleasure to work with. Windy gets 5 stars, which makes up for the poor service I had prior to connecting with her.Quadient, Inc.
Date: 04/11/2025
Hi ****** thank you for reaching out to share your experience with our Customer Service Lead Windy! I am sorry to hear of your previous experience. I am very happy that Windy provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Windy's manager. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromShawn
Date: 04/09/2025
5 starsShawn
Date: 04/09/2025
Greta was very pleasant and helpful. Greta handled my request fast and accurately.Quadient, Inc.
Date: 04/10/2025
Hi ****** thank you for reaching out to share your experience with our Customer Service Representative Greta! I am very happy to hear that Greta provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromB Y.
Date: 04/09/2025
1 starB Y.
Date: 04/09/2025
After 2+ years of attempting to CLOSE our account (and collecting payments for RETURNED equipment ) I have to file yet another request to close our account and still wait 7+ business days for a reply!!! VERY POOR customer service!!Quadient, Inc.
Date: 04/10/2025
Hello ****** I am very sorry to hear of your recent experience. Your feedback is important to us. Thank you for taking the time to speak with us today. We will continue to work closely with you to ensure all of your concerns are fully resolved. – Kimberly Ali, Customer Service ManagerReview fromMichele
Date: 04/08/2025
5 starsMichele
Date: 04/08/2025
Ashley was a joy to work with to resolve my issue. She was friendly, courteous and professional.Quadient, Inc.
Date: 04/09/2025
Hi ******** thank you for reaching out to share your experience with our Customer Service Representative Ashley! I am very happy to hear that Ashley provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromJill N.
Date: 04/03/2025
5 starsJill N.
Date: 04/03/2025
Technical was very good about getting another machine out because the first one failed to recognize the ink cartridge. I will set up my new one and it should be better now.Quadient, Inc.
Date: 04/07/2025
Hi ***** thank you for reaching out to share your experience with us! I am sorry to hear of the issues you experienced with your first machine. I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Al** Customer Service Manager
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