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Business Profile

Online Retailer

The Tapping Solution LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint about my recent experience with The Tapping Solution app, which has left me both shocked and deeply disappointed as a long-time subscriber.

    Since December 27, 2024, I have been locked out of the app, and despite my repeated attempts to resolve the issue, my access has not been restored. As of today, January 6, 2025, I have contacted the support team ten times via email in an attempt to resolve the issue, but have received inadequate assistance. I was in contact with an agent named Shayrine, who, rather than offering a solution, treated my concerns in a dismissive and unhelpful manner. After multiple emails back and forth with no resolution, I requested to speak with another agent or a manager. However, this request was denied, and my subsequent emails have gone completely unanswered.

    As a loyal customer for many years who has paid for access to the app, I find it unacceptable that I have been unable to use the service I’ve paid for, and even more troubling, that my concerns have been ignored by your support team. I am shocked that it has come to this point, where I am now forced to file a complaint with the Better Business Bureau in hopes of getting a fair resolution.

    As a resolution to this matter, I expect my access to be restored immediately, someone other than Shayrine be the contact person, along with compensation for the time I have lost during this period. I The Tapping Solution will address this complaint promptly and appropriately with The Better Business Bureau.

    Customer Answer

    Date: 01/07/2025

    The company has corrected the lock out situation. 

The Tapping Solution LLC is NOT a BBB Accredited Business.

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