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Business Profile

Security Systems

Standard Security Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been a customer since 2019. In 9/23, Standard had to replace our security system radio because it was losing long range communication during the night and beeping incessantly. Beginning early June 2024, the beeping started again, waking us up multiple times a night. A tech came out and was unable to fix the issue. No advice from the company solved the problem. We cancelled service on July 15, 2024 in writing through email. The beeping at night and stopped so we thought it was settled. Then the evening of 7/21/24, the long range comm failure beeping began again repeatedly through the night. The tech on the phone said they hadn’t disconnected our panel to make it local only. When asked to do so, we were told the only person in the entire company who could do it was on vacation all week. The suggestion given was the unplug the system, which would have disabled the smoke detectors. Obviously for safety reasons we did not do this. Message left midday asking for call from manager. No call received so we called again. This time we were told they didn’t know if anyone else could do it. That’s it. No desire to help out at all when we haven’t slept in over a month due to their poor systems and service.

    Business Response

    Date: 07/23/2024

    On behalf of all of us at Standard Security Systems, we apologize for any inconvenience or distress that Ms. ****** and others in her household may have suffered.

    It is my understanding, after speaking with Standard Security's General Manager, that the issue has been resolved to the satisfaction of all parties.

    John M*****, Vice. Pres.

     

    Customer Answer

    Date: 07/23/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

Standard Security Systems is NOT a BBB Accredited Business.

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