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Business Profile

Pool Contractors

Perry Pools and Spas
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the company to have a hot tub inspected and put into service for the season after moving it from my brother's house to mine. The tub was new in 2020, very lightly used for two seasons, and then fully winterized and kept dry and under a top for 3 seasons before being moved here. I paid a $250 deposit to secure the service call. Their technician claimed the tub would not heat and that the control panel was not working and did not put the tub into service. The company then sent me a quote of approximately $2,000 for the repairs they claimed needed to be made. However, after the technician left, I filled the tub and turned it on and both the heater and control panel worked and have continued to work. This was pretty obviously a situation of someone finding an older woman he thought would not know any better at home alone, and trying to sell a much more expensive job than the simple start up for the season that I had requested. I emailed the company and asked them to refund my deposit and they have refused to do so.

    Business Response

    Date: 07/14/2025

    I am the general manager and just received this information.  It is our policy to ensure customers are happy with our service.  Due to discrepancy between the customers version of the service call and our service departments we are issuing a full refund.  The check is being cut and sent to the customer. 

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pool company refinished the pool. The refinishing created a film on the surface of the pool. They said they would address and fix the problem. Paid them to stand behind their work and fix the issue. They never fixed the issue, walked away from job after promising to address the issue and blamed it on factors beyond their control.

    Business Response

    Date: 01/05/2024

    This complaint just reached my desk on 1/4/2024 due to the Better Business Bureau having outdated information from the previous owners.  I have researched you account and find we replastered your pool on May 10,2023 to resolve any issues.  I hope this action did resolve your issues.  Let me know if there is anything outstanding.

     

    Charles M***** 

    Logo1-round

    *** ***** **

    *********** ** *****

    ******* ***** ********

Perry Pools and Spas is BBB Accredited.

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