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Business Profile

Heating and Air Conditioning

Custom Air Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business entered into a maintenance agreement for 2024 and advised me on 9/13/24 that it would not honor the agreement and service my property, including fall check up and preparation for the winter. It has decided to not service my property because I complained about a failed installation of a thermostat and controller from July 2024, which this business also will not make functional. In short, I have a failed thermostat from ****** which the business will not service, repair or manage under warranty, and a service contract which the business will not honor.

    Business Response

    Date: 10/22/2024

    On Sept 13 *** ******* called in for a service on a different thermostat not the one installed by us in July 2024. We put him on the schedule, but he wasn't pleased with the time frame in which we would be able to service his home. He became belligerent to the stuff and threatened to discontinue service with our company because we were on unable to accommodate his timing. Judging by the tone of his voice we concluded that he was unhappy with our service so we felt it would be best for him to find services elsewhere. We issued a refund for the balance of the maintenance he prepaid for on 9/31/2024 in the amount of $1,164.00. The Thermostat installed in July 2024 is warranty by the manufacture for 5 years. 

Custom Air Systems, Inc. is NOT a BBB Accredited Business.

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