Complaints

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  Cahoot Technologies LLC

  82 Marina Park Cir Bridgeport, CT 06604

• 

  Cahoot Technologies LLC

  PO Box 284 Bridgeport, CT 06601-0284

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cahoot Withholding Inventory and Charging Unjustified Fees After Termination Attempt
  
  Date of the Transaction: Service began early 2022. Final termination request submitted Q1 2025.
  Amount Paid: Over $50,000 for fulfillment and logistics services.
  What Was Promised: A reliable, automated 3PL solution for multi-channel ecommerce, including order syncing, shipping, tracking, and platform access.
  Nature of the Dispute: Cahoot’s system repeatedly failed, causing:
  Order and API sync errors
  Delayed or missing shipments
  Unscanned tracking harming Amazon metrics
  No proactive alerts
  Slow, ineffective support
  
  After multiple written complaints, we issued termination notices. Cahoot invoked a hidden auto-renewal clause, locked us out of the platform, refused to return inventory, demanded undisclosed “exit fees,” and issued legal threats.
  CEO Manish C******** stated: “This is not a negotiation. We expect full payment in accordance with your contract.” No good-faith resolution was offered.
  Has the Business Tried to Resolve? No, all attempts met with threats and demands. Inventory remains held.
  Advertising Issues:
  Marketed as a seamless, automated 3PL solution, but verbal promises and guarantees were not honored in practice.
  Desired Resolution:
  Immediate return of all inventory
  Recognition of termination for cause
  Waiver of unjustified charges
  Compensation for losses
  
  Additional Notes:
  We have found many other businesses reporting similar experiences with Cahoot. We have also filed a complaint with the *** **** ******** ********

  Business Response

  Date: 08/20/2025

  We respectfully submit this response to the complaint filed by ******* ******* at ***********. We strongly dispute the accuracy of the claims made, which mischaracterize both our services and the contractual relationship. Also see the PDFs attached.
  
  1. Contractual Agreement
  The client entered into a binding renewal agreement in early 2024 following aggressive negotiation to reduce fees which we honored, which was renewed in accordance with clearly disclosed and agreed-upon terms, including automatic renewal provisions. These terms were neither “hidden” nor unusual for logistics service contracts. The client acknowledged these provisions upon execution of the agreement. Termination requirements and exit procedures were likewise clearly set forth in the contract, including obligations relating to account settlement, notice, and inventory handling.
  
  2. Services Rendered
  Cahoot provided fulfillment, logistics, and platform services as agreed. The client successfully used our platform for years, during which thousands of orders were successfully processed. Client wrote glowing reviews of our service and renewed the agreement after 2 years of working together. Any occasional system or shipping issues cited were promptly investigated and resolved in accordance with industry standards. Our customer support team engaged with the client on multiple occasions and provided documented responses and assistance.
  
  3. Inventory & Fees
  Cahoot has not “withheld” inventory unlawfully. The contract explicitly states that all outstanding fees must be settled before the release of goods, a common practice in logistics and fulfillment.
  The fees disputed by the client, including exit and handling charges, are standard and contractually authorized. These were disclosed in advance and form part of the cost structure the client agreed to, in exchange for deep discounts and other concessions.
  
  4. Good-Faith Efforts
  Cahoot made multiple attempts to resolve the matter professionally and within the framework of the contract. We communicated clearly that settlement of the account was required to facilitate a smooth transition.
  It is inaccurate to state that no resolution was offered. Rather, the client has refused to honor contractual obligations and is attempting to avoid payment by making unfounded public allegations.
  
  5. Misrepresentation
  The client’s complaint contains sweeping and unsubstantiated claims of “system failure” and “false advertising.” These claims are contradicted by the client’s extensive and prolonged use of our services without raising such objections for nearly three years. Cahoot operates with full transparency and integrity. The allegations appear to be motivated not by service deficiencies, but by an attempt to evade financial obligations under a valid contract.
  
  Cahoot has acted in good faith, delivered contracted services, and followed all terms of the agreement. The client’s claims are unfounded and appear to be an attempt to avoid paying legitimate contractual dues. We remain willing to resolve the matter within the boundaries of the signed agreement but cannot waive contractually owed fees or release inventory without settlement of the account.
  This dispute is fabricated and ought to be immediately closed. Kindly see the attached PDFs as well supporting our case.
  
  Respectfully,
  Manish C********

  Business Response

  Date: 08/20/2025

  We respectfully submit this response to the complaint filed by ******* ******* at ***********. We strongly dispute the accuracy of the claims made, which mischaracterize both our services and the contractual relationship. Also see the PDFs attached.
  
  1. Contractual Agreement
  The client entered into a binding renewal agreement in early 2024 following aggressive negotiation to reduce fees which we honored, which was renewed in accordance with clearly disclosed and agreed-upon terms, including automatic renewal provisions. These terms were neither “hidden” nor unusual for logistics service contracts. The client acknowledged these provisions upon execution of the agreement. Termination requirements and exit procedures were likewise clearly set forth in the contract, including obligations relating to account settlement, notice, and inventory handling.
  
  2. Services Rendered
  Cahoot provided fulfillment, logistics, and platform services as agreed. The client successfully used our platform for years, during which thousands of orders were successfully processed. Client wrote glowing reviews of our service and renewed the agreement after 2 years of working together. Any occasional system or shipping issues cited were promptly investigated and resolved in accordance with industry standards. Our customer support team engaged with the client on multiple occasions and provided documented responses and assistance.
  
  3. Inventory & Fees
  Cahoot has not “withheld” inventory unlawfully. The contract explicitly states that all outstanding fees must be settled before the release of goods, a common practice in logistics and fulfillment.
  The fees disputed by the client, including exit and handling charges, are standard and contractually authorized. These were disclosed in advance and form part of the cost structure the client agreed to, in exchange for deep discounts and other concessions.
  
  4. Good-Faith Efforts
  Cahoot made multiple attempts to resolve the matter professionally and within the framework of the contract. We communicated clearly that settlement of the account was required to facilitate a smooth transition.
  It is inaccurate to state that no resolution was offered. Rather, the client has refused to honor contractual obligations and is attempting to avoid payment by making unfounded public allegations.
  
  5. Misrepresentation
  The client’s complaint contains sweeping and unsubstantiated claims of “system failure” and “false advertising.” These claims are contradicted by the client’s extensive and prolonged use of our services without raising such objections for nearly three years. Cahoot operates with full transparency and integrity. The allegations appear to be motivated not by service deficiencies, but by an attempt to evade financial obligations under a valid contract.
  
  Cahoot has acted in good faith, delivered contracted services, and followed all terms of the agreement. The client’s claims are unfounded and appear to be an attempt to avoid paying legitimate contractual dues. We remain willing to resolve the matter within the boundaries of the signed agreement but cannot waive contractually owed fees or release inventory without settlement of the account.
  This dispute is fabricated and ought to be immediately closed. Kindly see the attached PDFs as well supporting our case.
  
  Respectfully,
  Manish C********

  Customer Answer

  Date: 08/20/2025

  We dispute Cahoot’s version of events, we want to provide the factual record.
  
  Contract and Termination
  We worked with Cahoot from early 2022 and paid them overpriced $60,000 annually in service fees. By their own pricing, they earned no less than $150,000 net profit from us, with a very little work done, until the 2024 renegotiation [Exhibit 1- Renegotiated Fulfillment Services Agreement 2-10-24]. They also attempted to charge us $9,000 in storage fees without justification, later dropping these with the new contract. Our first termination for cause was issued on Feb 18, 2025, just eight days after the contract auto-renewed.[Exhibit 2 - Termination Notice 2-18-25] Cahoot used this timing to claim we were locked in until Feb 2026, which is unreasonable. [Exhibit 3 - Punitive Invoice by Cahoot 3-7-25]
  
  Operational Failures
  Our termination was based on repeated failures: sync errors, missed shipments, unscanned tracking, no alerts, and poor support. These harmed our Amazon account and required daily manual intervention. Complaints were documented and unresolved. [Exhibit 4 - Cahoot Service Failures]
  
  Settlement History
  We acted in good faith. In July 2025, we offered Cahoot a settlement: pay $500 for inventory removal (their quoted price) plus $1,000 to resolve. Cahoot refused. Later, their BBB “settlement” demanded we remove reviews, withdraw our BBB complaint, and accept on a short deadline. This was not a fair resolution. They also reduced their inventory removal fee from $5,000 to $500 but added $3500 just for nothing, proving the charges were arbitrary.
  
  Conduct
  Cahoot’s communications have been consistently aggressive, rude, insulting, and threatening. In contrast, we have acted in good faith and supported all claims with documentation.
  
  Conclusion
  We can consider the issue resolved if Cahoot returns our inventory with our $500 payment (their quoted removal fee) and we mutually release each other. We have even offered $1,000 for such a settlement. If Cahoot refuses, then their ongoing withholding of our property and arbitrary fees confirm the pattern of bad faith.

  Customer Answer

  Date: 08/20/2025

  We dispute Cahoot’s version of events, we want to provide the factual record.
  
  Contract and Termination
  We worked with Cahoot from early 2022 and paid them overpriced $60,000 annually in service fees. By their own pricing, they earned no less than $150,000 net profit from us, with a very little work done, until the 2024 renegotiation [Exhibit 1- Renegotiated Fulfillment Services Agreement 2-10-24]. They also attempted to charge us $9,000 in storage fees without justification, later dropping these with the new contract. Our first termination for cause was issued on Feb 18, 2025, just eight days after the contract auto-renewed.[Exhibit 2 - Termination Notice 2-18-25] Cahoot used this timing to claim we were locked in until Feb 2026, which is unreasonable. [Exhibit 3 - Punitive Invoice by Cahoot 3-7-25]
  
  Operational Failures
  Our termination was based on repeated failures: sync errors, missed shipments, unscanned tracking, no alerts, and poor support. These harmed our Amazon account and required daily manual intervention. Complaints were documented and unresolved. [Exhibit 4 - Cahoot Service Failures]
  
  Settlement History
  We acted in good faith. In July 2025, we offered Cahoot a settlement: pay $500 for inventory removal (their quoted price) plus $1,000 to resolve. Cahoot refused. Later, their BBB “settlement” demanded we remove reviews, withdraw our BBB complaint, and accept on a short deadline. This was not a fair resolution. They also reduced their inventory removal fee from $5,000 to $500 but added $3500 just for nothing, proving the charges were arbitrary.
  
  Conduct
  Cahoot’s communications have been consistently aggressive, rude, insulting, and threatening. In contrast, we have acted in good faith and supported all claims with documentation.
  
  Conclusion
  We can consider the issue resolved if Cahoot returns our inventory with our $500 payment (their quoted removal fee) and we mutually release each other. We have even offered $1,000 for such a settlement. If Cahoot refuses, then their ongoing withholding of our property and arbitrary fees confirm the pattern of bad faith.

  Business Response

  Date: 08/21/2025

  These are once again opinions from a Client who does not want to pay his bills ($11,523.42). There is zero proof to support any of his claims. Our original response from yesterday stands as is.
  
  We have reasoned with this Customer, offered deep concessions, but they have no intention to resolve this matter. All they want to do is avoid paying their bills ($11,523.42), and that is unacceptable to us.
  
  They are using BBB and other review sites to defame our company, spead false information, violate confidentiality provisions, simply to get out of their financial obligations. We are unable to heed to such bullying tactics and unfair representation. Our attorney has contacted this Client for collections, which is the core substance of this dispute. We will be seeking damages for this continued breach.
  
  

  Business Response

  Date: 08/21/2025

  These are once again opinions from a Client who does not want to pay his bills ($11,523.42). There is zero proof to support any of his claims. Our original response from yesterday stands as is.
  
  We have reasoned with this Customer, offered deep concessions, but they have no intention to resolve this matter. All they want to do is avoid paying their bills ($11,523.42), and that is unacceptable to us.
  
  They are using BBB and other review sites to defame our company, spead false information, violate confidentiality provisions, simply to get out of their financial obligations. We are unable to heed to such bullying tactics and unfair representation. Our attorney has contacted this Client for collections, which is the core substance of this dispute. We will be seeking damages for this continued breach.
  
  

  Customer Answer

  Date: 08/22/2025

  We duly notified Cahoot of termination for cause in February, clearly listing six reasons and providing a 30-day cure period as required by the contract. Despite this, we continued paying well past that cure period, up until July, giving Cahoot far more time to cure its breaches. No cure was made, services were not provided as supposed to, and under *********** law and general contract principles, our payment obligations are discharged once termination for cause is properly served and uncured. *** ********* ** ******** *** ***** *** ******* ******* ** ******** ******* ****** ***** *** ***** *** ******* *** *********** ******** ** ********* * *** * a party in material breach cannot enforce the contract or demand future payment for services never rendered. Despite this, Cahoot has improperly withheld our product and attempted to leverage it as “hostage,” while billing us for fictional future service that could only have occurred if the contract had remained in force. This is unlawful, and no further payments are owed.
  
  Auto-renewal does not override a valid termination for cause; once a party materially breaches and fails to cure, the contract is ended by law, and no renewal or extension can obligate payment for services that were never performed.
  Cahoot’s reply once again misrepresents the facts and attempts to reduce this dispute to an unpaid balance. We want to clarify with documented evidence.
  
  1. False Claim of “No Proof”
  We have extensive documentation supporting our claims of service failures and abusive practices:
  - ******** ******* Complaint: We filed a formal complaint with the ******** *******, which is attached. This demonstrates we are pursuing lawful remedies, not “bullying tactics.”
  - Proof of Payment (July 2025): Attached is proof that we made full payment to Cahoot for services through July. Their claim that we are avoiding obligations is false.
  
  2. Pattern of Misconduct
  We are not the only business raising these issues. Attached are reviews and social media posts from other companies reporting nearly identical problems with Cahoot: withheld inventory, coercive contract enforcement, and arbitrary fees. This shows a broader pattern, not an isolated incident.
  
  3. Termination Notices Ignored
  We served multiple termination notices for cause, the first on Feb 18, 2025. Cahoot immediately claimed the contract had auto-renewed just 8 days earlier, binding us until Feb 2026. This illustrates how they use renewal provisions as a trap. Our most recent termination notice is attached.
  
  4. Payment vs. Withholding Inventory
  We have already paid Cahoot far more than the value of the services delivered, including the July payment. Despite this, they continue to withhold our inventory as leverage to demand additional fees. This is coercive and not aligned with fair industry practice.
  
  5. Willingness to Settle
  We have acted in good faith throughout. In July 2025, we offered a settlement: pay Cahoot $500 for inventory removal (their own quoted fee) plus $1,000 additional. Cahoot rejected this reasonable offer. Their continued demands for over $11,000 are excessive and unsupported.
  
  Conclusion
  Cahoot has ignored termination notices, withheld our property, imposed arbitrary fees, and misrepresented facts in this BBB process. We have acted in good faith, documented every failure, and even offered a reasonable settlement to resolve the matter.
  
  Attached:
  1. ******** ******* complaint
  2. Proof of payment (July 2025)
  3. External reviews/complaints showing similar issues
  4. Latest termination notice

  Customer Answer

  Date: 08/22/2025

  We duly notified Cahoot of termination for cause in February, clearly listing six reasons and providing a 30-day cure period as required by the contract. Despite this, we continued paying well past that cure period, up until July, giving Cahoot far more time to cure its breaches. No cure was made, services were not provided as supposed to, and under *********** law and general contract principles, our payment obligations are discharged once termination for cause is properly served and uncured. *** ********* ** ******** *** ***** *** ******* ******* ** ******** ******* ****** ***** *** ***** *** ******* *** *********** ******** ** ********* * *** * a party in material breach cannot enforce the contract or demand future payment for services never rendered. Despite this, Cahoot has improperly withheld our product and attempted to leverage it as “hostage,” while billing us for fictional future service that could only have occurred if the contract had remained in force. This is unlawful, and no further payments are owed.
  
  Auto-renewal does not override a valid termination for cause; once a party materially breaches and fails to cure, the contract is ended by law, and no renewal or extension can obligate payment for services that were never performed.
  Cahoot’s reply once again misrepresents the facts and attempts to reduce this dispute to an unpaid balance. We want to clarify with documented evidence.
  
  1. False Claim of “No Proof”
  We have extensive documentation supporting our claims of service failures and abusive practices:
  - ******** ******* Complaint: We filed a formal complaint with the ******** *******, which is attached. This demonstrates we are pursuing lawful remedies, not “bullying tactics.”
  - Proof of Payment (July 2025): Attached is proof that we made full payment to Cahoot for services through July. Their claim that we are avoiding obligations is false.
  
  2. Pattern of Misconduct
  We are not the only business raising these issues. Attached are reviews and social media posts from other companies reporting nearly identical problems with Cahoot: withheld inventory, coercive contract enforcement, and arbitrary fees. This shows a broader pattern, not an isolated incident.
  
  3. Termination Notices Ignored
  We served multiple termination notices for cause, the first on Feb 18, 2025. Cahoot immediately claimed the contract had auto-renewed just 8 days earlier, binding us until Feb 2026. This illustrates how they use renewal provisions as a trap. Our most recent termination notice is attached.
  
  4. Payment vs. Withholding Inventory
  We have already paid Cahoot far more than the value of the services delivered, including the July payment. Despite this, they continue to withhold our inventory as leverage to demand additional fees. This is coercive and not aligned with fair industry practice.
  
  5. Willingness to Settle
  We have acted in good faith throughout. In July 2025, we offered a settlement: pay Cahoot $500 for inventory removal (their own quoted fee) plus $1,000 additional. Cahoot rejected this reasonable offer. Their continued demands for over $11,000 are excessive and unsupported.
  
  Conclusion
  Cahoot has ignored termination notices, withheld our property, imposed arbitrary fees, and misrepresented facts in this BBB process. We have acted in good faith, documented every failure, and even offered a reasonable settlement to resolve the matter.
  
  Attached:
  1. ******** ******* complaint
  2. Proof of payment (July 2025)
  3. External reviews/complaints showing similar issues
  4. Latest termination notice