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Business Profile

Grills

Grillio

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Blaze ********* Steel grill island from Grillio. When it arrived, I received box 1 of 3 and two box 3 of 3. No box 2 of 3. I have sent numerous emails, and pictures. It's been over two weeks and I still don't have the left side of the grill island. It is useless without it. I will send back one of the two right sides. Grillio advertises they have the items in stock ready to ship but in reality, they rely on another party to ship the product. "Sorry for the delay" isn't helping at this point. Either supply the correct product or accept this stuff back for a refund.

    Business Response

    Date: 04/22/2025

    Hello, we are working on this replacement. We are only the retailer for this item. The product ships through a distributor from ***** to the customer. It was shipped incorrectly and the replacement was requested on 4/3 for this customer and his case manager inquires on this replacement eta every business day. The incorrect item will be replaced however we are at the mercy of the manufacture since we are the middleman in this scenario. 

Grillio is NOT a BBB Accredited Business.

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